Mary Aske Email & Phone Number

Created, implemented, owned, and managed the Ownership change (Buy/Sell) process for OEM clients. Achieved efficiency by reducing the number of departments involved in the buy/sell process from 12 departments to 4.Identified and implemented a new revenue stream by charging clients for temporary websites.Represented Ansira in weekly GM buy/sell meetings with other vendors.Retained/upsold $455K in website revenue in 2023.Upsold $10K+ in websites and products Jan. & Feb. 2024.Upsold IgniteSEO product more than the entire Sales team combined in 2023.Decreased buy/sell website lead time from 30 days to 10 days. Fastest vendor status achieved. Commissioned Buy/Sells Made Easy one pager for dealers outlining our 4-step process.

Rebuilt a team of 15 Web Designers and turned morale around.Launched queued phone services for dealers.Managed Tier II website escalation team.Worked with Manager peers in Detroit to assign cases based on daily queue to ensure efficiency.Analyzed root cause of escalation issues and implemented solutions. Coached the team to achieve faster turnarounds. Over a 12 month period we saw a 60.1% increase in six hour or less cases and a 45.6% increase in same day or less cases.

Seattle, Wa

100% score – Manager treats employees with dignity and respect.100% score - Manager provides me with timely and helpful feedback.Managed and mentored up to 18 direct reports.Coached 6 high performing associates into new roles (lateral and promotions).Interviewed and extended offers to 14 associates in the Detroit office.Served as an Ambassador in Detroit for two weeks to train and mentor new associates.Drove my team to retain Digital Advertising revenue and met this goal 4 out of 4 quarters in FY14.Launched an Enhancement Committee in FY13 to ensure our associates have a voice in enhancing our Products and Services.

Coached my team to reach a stretch goal of clearing out the cancellation backlog queue. They went from a one month backlog to current in two weeks.Assigned cancellations to the team using an Oracle workflow to reduce cherry picking.Conducted 1:1’s for 5 Contract Administrators.

Managed a project to clean up old toll-free numbers (CallBright) resulting in $1M annual savings.Provided technical training for all IFS Teams (Order Managers, Builders, and Contract Administrators).Conducted Sarbanes Oxley audits monthly to ensure IFS controls would pass official audits.Served as Technical SME for Implementation projects with the Product groups.Trained 25 contractors in 3 weeks to support the GM IMR launch. Taught them the complexities of domain hosting, inventory polling, and website design.Coached and trained new and existing Order Managers, Builders, Sales Operations Specials, and Contract Administrators.Created curriculums and evaluation check points.

Activated more revenue in one month than anyone else in Cobalt’s history – June 2007.First Order Manager to launch Paid Search campaigns for dealers using the Nexus platform.Coordinated the design, inventory and domain setup, and lead routing requirements for dealer websites.Accurately entered dealer orders in Oracle to ensure proper billing and launched sites within Sox Compliancy rules.

Established and maintained Vendor and Distributor Account relationships. Responsible for Sears, Toys R Us, and Kmart.Enforced terms and conditions for Manufacturing and Distribution Vendors.Allocated X-box consoles for Sears, Toys R Us, and Kmart daily to ensure stock was properly distributed across the United States.Released X-box consoles for shipment with a 100% Service Level Agreement Adherence.Developed streamlined processes for the X-box Order Management Team including X-box returns and order escalation resolution.Trained and coached X-box Order Management team on internal systems.

Identified a solution that saved Microsoft hundreds of man-hours a year by merging the Pricing database and MS License database using a SQL Server query. This eliminated the need to have someone manually log in after-hours to merge the two databases.Administered, audited, and analyzed price lists for all Retail Direct accounts in the US (e.g. Best Buy, CompUSA, Toys R Us, etc.).Maintained 30 price lists covering 1,000’s of Full Packaged Product Microsoft Software.Maintained data integrity of pricing and products in Access including SQL Server queries.