Mary Austin Harrelson Email and Phone Number

With over 15 years of experience in customer service across a variety of industries and sectors, Mary Austin Harrelson proudly serves New York City’s Department of Environmental Protection’s Bureau of Customer Services as a FUSE Executive Fellow. An expert at the intersection of strategic communications and tech optimization, Harrelson drives operational transformation for stakeholder experience and organizational resiliency. While pursuing her Master’s of Science in Sustainability Management from Columbia University’s School of Professional Studies, Harrelson has centered her academic studies on an equitable and sustainable approach to socio-cultural environmental management practices and consumption behaviors. As a visionary leader and systems-thinker, she is passionate about driving innovative solutions that inspire long-term change and elevate both organizational and community outcomes.