Customer Success professional with analytical, collaboration, and employee development skills who builds excellent relationships with clients and colleagues. Works closely with C-level executives and across departments to develop process improvements that increase client satisfaction 20%. Recognized for improving client experience through onboarding and training, streamlining operations to cut budget 10%, and delivering a customer-focused outcome which resulted in an increase of retention by 40%.I have over 10 years of experience working in customer success and software implementation on university campuses. Currently, I work as an Assistant Registrar, where I implement the assessment of tuition and fees, direct the Post Secondary Enrollment Option program, and coordinate the registration and creation of Learning Team sections. Previous to this position, I was an Associate Registrar at a mid-size institution where I was an integral team member on the implementation team for Peoplesoft Campus Solutions, and Ad Astra scheduling software. Additionally, I oversaw academic standing, tuition and fees, and customer service for the department. As the chair of the Commencement Planning Committee, I worked closely with C-Suite administrators and faculty to provide a memorable ceremony for students.If you catch me outside of work, I'm an adventurous traveler, an avid reader, and visiting state parks.I also like meeting new people over a cup of coffee. Feel free to reach out at mmjkbaumann@gmail.com or DM me on LinkedIn.Competencies: AdAstra Scheduling Software ▪ PeopleSoft & Workday Adoption ▪ Adobe Photoshop ▪ EMS ▪ Box ▪ OnBase ▪ Monday ▪ Drupal ▪ Confluence ▪ Salesforce ▪ Jira ▪ Slack ▪ Blackboard ▪ Canvas