Achieve initiatives in streamlining operations, improving customer service by leading a team of six in complying with customer requirements, implementing stock controls, and managing customer orders throughout the supply chain. Scope includes supporting sales team on new product launches and handling 3rd party logistics partners/vendors. Member of Process Improvement Team. “Super User” for digital Quoting System. Manage new account onboarding and order processing on customer’s SAP Vendor Portals including PO retrieval, confirmations, ASN, and more.• Improved processes by creating new SOP’s and defining roles and responsibilities/accountabilities across multiple functions.• Aligned supply with business needs by utilizing Material Requirements Planning (MRP) tools/system parameters to plan allocations, safety stock levels, reconciliations, deliveries, aged inventory, and supplier capabilities to match sales.• Increased transparency into results by preparing Sales and Order Trend reports for upper management for creation of budget.• Built a top-performing staff by collaborating with HR Dept to recruit for open positions and manage PIP Plans. • Provided the highest level of service by assigning customer accounts to appropriate Customer Service Team member based on identifying and promoting individual’s best skill sets.• Increased efficiencies in calculating customer pricing by creating standard templates with excel formulas using estimated transportation costs. • Maintained “Preferred Vendor” status to increase incoming new Briefs with key customer accounts by analyzing customer On Time/In Full (OTIF) scorecards, researching past shipments, and disputing any erroneous penalties. • Performed inventory reconciliations and investigated any anomalies to maintain accurate inventory database.