Mary Beth Harb Email & Phone Number

Winston-Salem, North Carolina, United States

● Manage high-priority projects ranging from software development, to SaaS integration and vendor changes● Helped to scope and develop an enterprise-level application by gathering requirements, defining features, and coordinating stakeholders to ensure alignment with organizational needs● Oversee projects from initiation to close while guiding project team members to ensure successful completion of deliverables● Act as product owner for multiple proprietary applications. Responsible for researching issues, creating tickets, grooming backlogs, testing, scheduling releases, etc.● Assist in improving and implementing PMO processes and documentation

Winston-Salem, North Carolina, United States

● Lead a large project to transition invoice vendors for our $1 million per year patient invoicing process which included transcribing data elements, calculations, and client specific rules to be mapped on the invoices.● Work with 3rd party developers daily to ensure that project scopes are clearly defined and development is completed and tested● Consistently meet strict project deadlines● Lead multiple waterfall and agile projects that resulted in improved processes including the development of different applications or automation● Assisted with leading the volunteer Project Management Office by providing support and guidance to the PMO members

Winston-Salem, North Carolina, United States

● Lead the collections and wage garnishment process for approximately 140 clients; including the deployment for new clients● Complete yearly reconciliations for each client● Responsible for running reports, analyzing data, and identifying trends● Successfully create and implement process improvements● Continuously build relationships with clients and collection agencies, ensuring client retention● Provide feedback and training for other internal departments● Create and update job aids and SOP's

Winston-Salem, North Carolina, United States

● Efficient at preparing and reconciling deposits● Frequently assisted other areas, such as the legal departments, with special projects● Proficient at sorting through the many different types of correspondence received

Winston-Salem, North Carolina, United States

● Assisted callers with their needs and resolved escalated issues● Filed insurance claims and explained denials● Took on extra responsibilities; such as responding to web ads and processing virtual credit card payments

Greensboro, North Carolina, United States

● Knowledgeable in ICD-9 and ICD-10● Consistently exceeded production and quality goals set by the company● Easily adjusted to the many process changes

Randleman, North Carolina, United States

● Patiently trained new employees● Assisted with the launching of a new store● Achieved my goal of obtaining a lead position● Handled money daily when counting drawers and preparing deposits/change orders● Treated any issues that arose with staff or customers with ease

Emerald Isle, Nc

● Successfully organized and executed check-in and check-out for up to 400 guests each weekend● Showed properties to prospective rental guests● Prepared key packets and welcome bags

Bachelor Of Science - Bs, Business Administration

Activities and Societies: Alternative Spring Break/Fall Break, The Coraddi (Arts and Literature Magazine)

High School Diploma