Mary Beth Smartt Email & Phone Number

Beach Haven, New Jersey

• Hired and supervised 6 – 8 box office staff, created monthly schedules for box office coverage• Trained new staff on box office ticketing system and procedures• Ancillary duties: Answer customer inquiries; process ticket orders in WinTix; assist patrons and donors; process payments; resolve ticketing/customer issues; house management; update mail/email lists; create yearly season and group marketing brochures, etc.• Managed relationship with donors, donations and responses in a timely manner• Created grant responses and final reports with Producing Artistic Director; managing grant applications which exceed $1.6M (SBA SVOG, NJ State Council on the Arts, Ocean County Tourism, Ocean County Cultural & Heritage Commission, etc.)• Coordinated with graphic designer on creation of playbills for mainstage shows• Solicited, collated and created ads from local businesses and obtain company bios and headshots for playbills• Maintained Surflight.org; updating, creating and editing content, event listings, etc.

Bayville, Nj

• Worked directly for Rick at various mortgage companies: MetLife Home Loans, HomeBridge Financial Services and Wells Fargo Home Mortgage• Composed newsletters and email blasts for distribution online and mailed to approximately 3000 recipients. Maintained the databases for mailings• Coordinated with local media outlets for ad placements• Designed marketing pieces such as newsletters, thank you cards, rate sheets, etc.• Managed office, ordered supplies, maintained Rick's calendar, collected receipts to submit expense reports, answered phone and emails• Interacted with borrowers, realtors, attorneys, etc. during the loan process• Investigated, purchased, installed and maintained hardware and software to assist operations

Barnegat, Nj

• Supervised 4 – 6 box office staff, created schedule for box office coverage• Trained new staff on box office ticketing system and procedures• Ancillary duties: Answer customer inquiries; process ticket orders in WinTix; assist patrons and donors; process payments; resolve ticketing/customer issues and answer questions about the local area (directions, restaurants, etc.)

Beach Haven, Nj

• Responsible for answering phones, greeting and assisting walk-up customers at the professional theater in Beach Haven• Ancillary duties: Answer customer inquiries; process ticket orders in WinTix; process payments, answer questions about the local area (directions, restaurants, etc.)• Additional responsibilities included entering names and addresses into customer database. This included investigating incomplete information using reverse directories ensuring proper and complete information is entered into the database• Closing and opening duties such as reconciling credit card charges, cash drawer, etc

- Manage buyers and sellers of resort/second homes on Long Beach Island, NJ.- Create marketing materials for print and website. Produce quarterly newsletter sent to prospective and current customers.- Assist other REALTORS with various software packages (Publisher, MLS system). Maintain in-house computers. Upgraded systems to high-speed access and wireless network. Advise broker on hardware and software purchases.