Mary Borgmann Email & Phone Number

Warminster, Pa

Responsible for managing the execution, direction, and coordination of all transportation matters within the organization. This includes managing budgets, organizing schedules & routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties. Responsible for hiring, mentoring and termination of employees throughout the department. Responsible for meeting all DOT requirements and fleet management for the campus. Highlights:>Maintained high employee engagement scores throughout the pandemic.>Developed and implemented cashless payments for better accounting, accountability and tracking.>Streamlined scheduling and billing operations throughout the department.>Trained current and new staff on enterprise wide scheduling and billing system.>Worked closely with and assisted numerous departments within the General Services Department in a variety of capacities. >Initiated and planned a collaborative team to recognize and celebrate diversity and inclusion, specifically an inaugural Pride Parade during Pride Month.

Warminster, Pa

Supervise 30+ staff members for large active living retirement community. Make monthly schedules and assure coverage for all front desks in the community. Responsible for all disciplinary actions, annual employee reviews, hiring and termination of staff. Train new employees and provide coverage when needed. Plan and execute monthly meetings with staff to ensure continued training and high standard operating procedure. Strong focus on customer experiences and high levels of customer service. Performs additional duties requested by management to ensure the effective and efficient operation of the community. Chosen to implement new work order system and train staff within community but also traveled to other Erickson communities to train staff on programs and procedure implementations. Highlights:>Raised and maintained high employee engagement and resident satisfaction scores.>Planned and organized implementation of a new scheduling and billing system throughout the entirety of General Services - considered a superuser of the program. >Streamlined scheduling and billing operations for maintenance and housekeeping departments.>Was invited and participated in Customer Service Focus Groups and groups to revamp Communications departments throughout the enterprise. >Traveled to other communities within the enterprise to consult, educate and resolve procedure issues for Housekeeping, Maintenance, Grounds, Transportation and Reoccupancy.

Warminster, Pa

Responsible for scheduling appointments for 100+ residents dealing with multiple aspects of housekeeping and maintenance. Took on additional responsibilities including marketing services, focus groups to determine the efficiency of services and developing new operational procedures to increase productivity and revenue.

Bucks County

Provide behavioral and emotional support to children and adolescents with autism and other diagnoses by implementation of a treatment plan to promote positive, socially appropriate behavior. Responsible for recording data, charting progress and daily clinical notes.

In-home family counseling throughout Ocean County, New Jersey. Worked closely with probation officers, child advocates and other social services to provide help to families involved in the juvenile justice system.

Worked in the Violent Crimes Review Project under Detective Jim Trainum. Duties included reviewing both the homicide case files and the forensic evidence case files. Summarized the factual evidence and charted the forensic evidence. Identified all persons involved with the case and provided a brief summary of their involvement as well as researched the background of the decedent and suspects, utilizing multiple databases. Took this information and completed assorted data collection forms. Then identified solvability factors and assisted in prioritizing individual cases for re-investigation. Gained experience working with WALES, ViCAP and WACIIS.

I observed and participated in weekly group counseling sessions for adult incest sex offenders and MR sex offenders. I also worked closely with therapists and probation officers during weekly case management meetings.

Doctor Of Philosophy - Phd, Gerontology

Currently Enrolled

Ma, Forensic Psychology

Ba, Psychology, Criminology

Activities and Societies: Psi Chi