Mary Boucher, M.A.

Mary Boucher, M.A. Email and Phone Number

Customer Experience Specialist @ Herban Flow
Saint Petersburg, FL, US
Mary Boucher, M.A.'s Location
St Petersburg, Florida, United States, United States
About Mary Boucher, M.A.

Community-minded leader passionate about developing relationships between brands and lifelong customers. Proven communicator, mentor, and team builder with the ability to establish meaningful goals and connections for myself and my team. Creative professional known for conceiving bold ideas that unite brand strategies with local community.Lover of all types of movement and being outdoors. Has a personal goal to see all of our nations national parks 🌲 Excited to combine personal passions with everyday work.

Mary Boucher, M.A.'s Current Company Details
Herban Flow

Herban Flow

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Customer Experience Specialist
Saint Petersburg, FL, US
Website:
herbanflow.co
Employees:
6
Mary Boucher, M.A. Work Experience Details
  • Herban Flow
    Customer Experience Specialist
    Herban Flow
    Saint Petersburg, Fl, Us
  • Lululemon
    Assistant Manager - Guest Experience
    Lululemon Oct 2017 - Present
    Tampa, Florida, United States
    Worked on the corporate Global Events & Experience team during two internal events, each for over 1,000 guests. Managed product customization room, delegated duties to volunteer workers, and was able to adapt to changing plans quickly.Seven years of event planning and marketing experience, bringing the lululemon brand to life for the Tampa community utilizing strong written and verbal communication. Independently in charge of all store marketing via print, social media, and email copy writing. Has enthusiastically maintains current and fostered new community relationships, sets up local business partnerships, and manages a budget of over $8k per quarter.Headed a Store Optimizations project in 2020-2021 from the Tampa location. Was tasked with scheduling vendors and the team utilizing SmartSheet during the move to a temporary store location and back into the renovated space. Trained store team on visual merchandising SOPs and inventory management. Collaborated with store construction team and corporate partners to ensure on time store opening. Acted as a hiring manager for two store locations, I effectively analyzed staffing needs and coordinated the recruitment process, including multi-round interviews and onboarding. I implemented anti-bias training principles to ensure equitable hiring, utilized both quantitative and qualitative methods for candidate assessment, and organized comprehensive training programs to enhance team development and align with company culture.Platforms: Avature, Workday, ADP, Power BI, ServiceNow, Zipline, Coupa, SmartSheets, MS Office, Canva, and X-Store.
  • Lululemon
    Assistant Manager - Guest Experience
    Lululemon Aug 2022 - Aug 2023
    Colorado Springs, Colorado, United States
    Hired to support opening a net new pop-up store in Colorado Springs, CO. As assistant manager, I was in charge of hiring and training a full team of key leaders and educators on all parts of the business and lululemon culture. Additionally, I supported our external Store Manager with in-store training and company culture. Headed store community strategy and implementation, successfully growing the store sales to $1,000,000. As the direct people manager, I received the highest team engagement score of any store in the Northwest area in 2022.
  • Ceremony Yoga Center
    Co-Owner
    Ceremony Yoga Center Aug 2023 - Aug 2024
    Clearwater, Florida, United States
    Purchased an existing yoga studio and completely rebranded the physical brick and mortar space and online presence. In charge of all social media marketing, print marketing, and new member enrollment.
  • Lululemon
    Key Leader
    Lululemon Apr 2018 - Sep 2021
    Tampa, Florida, United States
    Headed the strategy for the largest lululemon-powered event in the Tampa area, the TPA 8k Fun Run. Collaborated with two store teams, local businesses, and city officials to put on a fun run and expo through South Tampa, to bring awareness to lululemon and our ambassador program. The event sourced 8 vendors and brought together 50 local runners by utilizing print and digital marketing.
  • Lululemon
    Educator
    Lululemon Oct 2017 - Apr 2018
    Tampa, Florida, United States
  • St. Petersburg College
    Senior Administrative Specialist
    St. Petersburg College Nov 2015 - Sep 2017
    Tampa/St. Petersburg, Florida Area
    HOPE Careers Consortium Grant- Acted as interim grant manager for 6 weeks - Contacted and advised students who showed interest in SPC's Orthotics & Prosthetics program- Acted as liaison between the grant office and other college departments- Performed all purchasing duties for the grant- Designed all web and print marketing materials for the program- Designed and assisted with on and off campus outreach events to display the program to the public and potential students- Organized all travel reservations for grant employees- In charge of tracking student contacts and progress of employed students- Completed quarterly narrative progress report- Published blog posts promoting the grant's activities
  • Stretch-N-Grow Ltd
    Supervisor
    Stretch-N-Grow Ltd Sep 2014 - Jun 2015
    Greater Chicago Area
    - Acted as supervisor of 3 other coaches- With one other coach, supervised 2nd-4th graders during lunch and recess time (80-120 children per class)- Provided a safe and fun environment for children, while still enforcing school rules- Designed weekly lesson plans for student activities- Made use of extremely small indoor recess spaces during the winter months while still allowing the children to be active and safe- Dealt with discipline problems professionally and respectfully- Followed school policy for discipline and injury reports properly- Was the liaison between company owner and school- Encouraged students to be healthy, active, and to make healthy food choices

Mary Boucher, M.A. Education Details

Frequently Asked Questions about Mary Boucher, M.A.

What company does Mary Boucher, M.A. work for?

Mary Boucher, M.A. works for Herban Flow

What is Mary Boucher, M.A.'s role at the current company?

Mary Boucher, M.A.'s current role is Customer Experience Specialist.

What schools did Mary Boucher, M.A. attend?

Mary Boucher, M.A. attended Loyola University Chicago, Florida International University.

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