Mary Bouakadakis Email & Phone Number

ENACOMM is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, ENACOMM solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, ENACOMM helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. Follow us on Twitter (www.twitter.com/ENACOMM) and Facebook (www.facebook.com/ENACOMMSolutions), too!

Tulsa, Oklahoma. A leasing and management company specializing in mini and mobile storage facilities. Responsible for overall direction, financial management, marketing, and expansion. Five partners, two facility managers and CDL driver.• Established comprehensive marketing, operations and sales training manual.• Established new corporation and led company to profitable first year. • Expanded into new mobile storage venture.

Tulsa, Oklahoma. Report to President. Responsible for coordinating and administering executive initiatives, directives, and management planning. Also responsible for corporate marketing and guiding contractor marketing resources.

Tulsa, Oklahoma. A diverse management and consulting company dealing in commercial real estate, retail and service establishments, and engineering services. Reported to owner. Responsible for helping to grow business, establishing operating procedures and policies, training, and marketing.• Grew two start-up companies to profitable positions and assisted in selling both.• Implemented new financial reports highlighting profitability by job and profit center.

Reported to President. Responsible for marketing, sales administration, and corporate communications.• Developed first comprehensive corporate overview of company and multi-media sales presentation.• Implemented sales reporting system and forecasting structure.

Tulsa, Oklahoma. A company of the United Video Satellite Group. Reported to President with staff of 15. Responsible for developing and executing business wide marketing goals, objectives, strategies, policies and procedures, and measurement and evaluation systems.• Developed new logo, communications guidelines and repositioned company.• Integrated the use of multi-media laptops into the company’s day-to-day marketing and sales programs.• Instigated new monthly financial/budget management reporting.• Recommended strategic 2-year revenue initiatives critical for company’s financial growth.

Tulsa, Oklahoma. A full-service computer company with 6 location, sales of $105 million and 260 employees; specializing in serving corporate clients. Reported to President and managed staff of 6. Provided direction for corporate quality initiative, corporate team building and training, corporate marketing functions, and management leadership to corporate sales managers.• Pioneered company-wide Quality Initiative resulting in improved internal and sales processes.• Initiated manager team building, planning session/retreats, improving cohesiveness of management team.• Developed company-wide recognition and awards program, positively impacting company pride and morale.• Conducted one-on-one client satisfaction evaluation surveys with key corporate clients, obtaining feedback to direct sales teams on needed improvements and strategies for growth, increasing sales by 35%.• Served as 7-month interim sales manager for Dallas profit center, reversing negative bottom line.

Tulsa, Oklahoma. Utilized 15 years of consumer and business-to-business strategic marketing and planning to assist companies in developing strategic marketing plans, implementing business strategies, and designing measurement and evaluation tools. Clients included a:• Management consulting firm specializing in mergers / acquisitions, related to education ventures.• Technology company providing voice and data systems for the business community.• Start-up education technology company specializing in learning software.

Tulsa, Oklahoma. A multi-bank holding company with 17 locations statewide, assets of $2 billion, and 1200 employees. Reported to President. Rejoined BOK and managed staff of 8-10, with annual budget of $1.7 million. Provided direction with broad latitude over all aspects of marketing.• Conceived pricing strategy and developed aggressive product/image advertising campaign, reversing negative trend in checking account closings by 22% while increasing new accounts 17%.• Pioneered development of company-wide customer service rep and teller incentive compensation system, increasing cross-selling of accounts by 25%.• Persuaded management to institute a service quality guarantee program, resulting in only one refund.

Reported to Director of Marketing. Directed statewide marketing programs with staff of six and annual budget of $750,000, concentrating on development and implementation of programs in support of line operations.• Led introduction of corporate-wide employee Performance Plus incentive system making each employee an ambassador of the bank, raising $53.7 million in deposits and $6.2 million in loans.• Managed development and launching of new products including secured / unsecured lines of credit, tax-deferred annuities, upscale seniors program, variable-rate CDs, and discount brokerage services.

Tulsa, Oklahoma. A bank holding company with $190 million in assets. Reported to President. Directed strategic planning, new product development, marketing programs, and managed the retail sales efforts.• Planned and initiated company-wide training program with reward system for New Account Reps and Tellers, increasing cross-sell ratio from 1.2 to 2.6 accounts per customer.• Chaired Product Development and Long Range Planning Committees, creating company’s first long range plan.• Directed implementation of retail pricing system, increasing fee income 35%.

Special emphasis on advertising, business development, and community relations. • Instituted annual community oriented “Fly Your Flag” promotion, received 1981 Valley Forge Freedom Foundation Award and gained significant publicity.• Directed development of automated teller network campaigns, increasing transaction volume 40%.• Developed seniors’ seminar series, averaging 200 in attendance and increasing senior base 25%.