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Mary Sinclair Email & Phone Number

Strategy and Transformation | High Performance Teams | Customer Centricity | Service Management at Auckland Transport
Location: Auckland, Auckland, New Zealand 9 work roles 6 schools
1 work email found @at.govt.nz 2 phones found area 642 and 644 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email m****@at.govt.nz
Direct phone (642) ***-****
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Current company
Auckland Transport
Role
Strategy and Transformation | High Performance Teams | Customer Centricity | Service Management
Location
Auckland, Auckland, New Zealand
Company size
1693 employees

Who is Mary Sinclair? Overview

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Quick answer

Mary Sinclair is listed as Strategy and Transformation | High Performance Teams | Customer Centricity | Service Management at Auckland Transport, a company with 1693 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a work email signal at at.govt.nz, phone signal with area code 642, 644, and a matched LinkedIn profile for Mary Sinclair.

Mary Sinclair previously worked as Integrated Ticketing Technical Design Lead at Auckland Transport and “Head of Aligned ICT Services, Teams and Trusted Advisors” at Mindful@Work. Mary Sinclair holds Shifting Gears Program, Business Administration And Management, General, Level 3 from Shifting Gears Leadership Learning For Life.

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Email format at Auckland Transport

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{first}.{last}@at.govt.nz
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Profile bio

About Mary Sinclair

Wide experience in large, complex technology environments leading geographically dispersed and multi disciplined technical teams. Establishment and refinement of governance /strategy, formulating vision and roadmaps. Proven results for development of high performing teams (team turn arounds), customer experience transformation, high team engagement results including vendor / outsource partnership delivery.Leading from a technical support background have enjoyed provision of technology opportunities for competitive business advantage and cost benefits. Experienced in business case definition and communication to exec level. Establishment and ongoing key stakeholder for Architectural, Design and Technical governance boards. Experienced in establishment and ongoing Operational Security and Risk governance, forums and management.Strong Service Management experience - team and function establishment and management. Proven results in establishing strategy and roadmaps aligning services, technology capability and cost benefits for step changes in Customer Experience.Enjoy Business Partner / Customer Relationship role - understanding customer (business) needs and facilitating the translation to technical capability / opportunity.Good facilitation skills - for workshops, technical problem resolution - utilising these skills for vision, goals and strategy formulation.Outsourcing - vendor assessments and recommendation, contract management, vendor and service management including benefit monitoring (KPI establishment) and reporting.Specialties: IT Strategy, Roadmaps and solution designGovernance reviews; recommendation; implementation Business Process re-engineeringVendor / Outsource evaluations, contract definition / managementDatacentre Management: upgrades, moves, monitoringBCP / DR evaluation, co-ordination, managementProject / portfolio management Organisational cultural, values alignment, Organisation structure reviewsStrong Service Management/ Operational management experience

Listed skills include It Strategy, Change Management, Data Center, Solution Architecture, and 38 others.

Current workplace

Mary Sinclair's current company

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Auckland Transport
Auckland Transport
Strategy and Transformation | High Performance Teams | Customer Centricity | Service Management
auckland, auckland, new zealand
Website
at.govt.nz
Employees
1693
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9 roles

Mary Sinclair work experience

A career timeline built from the work history available for this profile.

Integrated Ticketing Technical Design Lead

Current
Auckland Transport

Auckland, New Zealand

Nov 2021 - Present

“Head Of Aligned Ict Services, Teams And Trusted Advisors”

Mindful@Work

Auckland, New Zealand

Dec 2020 - Nov 2021

Head Of Operations

Kiwirail

Auckland, New Zealand

Establishment of Customer Champion / Service Delivery functions; Customer Experience transformation Strategy; RoadmapEstablishment of Technical roles addressing delivery; Project and operational performanceEUC planning, budget, field delivery, COVID processes, regulatory alignmentEstablishment Vendor Manager role, Outsourcing options and sourcing

Oct 2019 - Dec 2020

Head Of Service Management And Technical Transformation

Kiwirail

Head of Service Management and leading ongoing Technical Transformation.Optimising of services and continued Technical Transformation (Rightsizing; optimising; new opportunities). Head of Technical Transformation 2016 -2017 involved outsourcing of Operational teams and was responsible for success of transition from our own infrastructure (and services).

Nov 2015 - Oct 2019

Infrastructure Manager

Kiwirail

Auckland, New Zealand

Managed Engineers, DBAs, Network teams through to OutsourcingWindows, Linux, SQL, DB2, multi site 24x7 network; storage, datacentre, virtualization, Security Operations

Oct 2010 - Nov 2015

Service Support Manager

Skycity

Managing the Service Desk and 24/7 TechniciansSetup Change Management processEstablished IT Scorecard reporting for Executive reporting

Sep 2009 - Nov 2010

Service Manager ; Infrastructure Manager ; Service Alignment Manager

Tvnz
  • Achieved Infrastructure team turnaround– recognised as improving team performance, customer responsiveness, service alignment and more robust operating practices and processes – TVNZ had been looking to outsource the.
  • Consolidation of multiple contract definitions / versions to a standard vendor contract for Technology (IT and Broadcast) – services and metrics aligned to business requirements; cost of services known
  • Definition of technology strategy and roadmaps; risk reduction, cost savingso 70% reduction in email traffic and storage (Anti-Spam solution)o Introduction of virtualisationo Electronic archiving of email and files.
  • BCP/DR – Personally facilitated definition of Business Recovery Objectives at the Executive level. This was also to facilitate technical solution designs alignment and costings.
  • Service Management-: Establishment of Service Management function and team; ITIL training customisation defined and delivered for Broadcast and IT
  • Service Management process achievements –: reduced outages; introduced change impact analysis capability; service cost reduction; increased service availability and performance; increase in project implementation.
Dec 2002 - Jan 2009

Team Leader - Oss And Network Management

Kordia (Bcl)

Assisted with BCL's move into Telco provider for broadband network establishment. Responsible for identifying appropriate technology solutions and budgets to fit with business and financial objectives.Activities included documenting OSS book to bill processes (high level); technical solution facilitation; vendor liaison and technical interface.

May 2002 - Dec 2002

It Operations Manager ; It Outsource Manager

Clear Communications
  • CLEAR’s startup. Datacentre setup and on going management; Establishment all Operational, Service Management governance / processes; established acceptance procedures (Release Management and Application requirements).
  • Infrastructure/Ops mgt: of 24/7 operations/service delivery teams (24 x 7 shift workers; DBA's; Mainframe Systems Programmers; Windows plus Unix engineers; Operations Analysts; Change Management; Vendor management),
  • Datacentre-: All Environmentals, racking, responsible for move to Smales farm
  • Disaster Recovery-: Identified /selecting Mainframe Disaster Recovery vendor (technical capability). Defined Recovery objectives, management (and reporting) of yearly tests (Australia to NZ); 2IC for CLEAR’s IT BCP and.
  • Y2K-: All Operations planning and management
  • Outsourcing-: of IT Support + Design /Build - responsible for the technical /operational vendor capability assessment; SLA definition; knowledge transfer. Managed the overall contract: relationship management including.
Nov 1990 - May 2002
Team & coworkers

Colleagues at Auckland Transport

Other employees you can reach at at.govt.nz. View company contacts for 1693 employees →

KM Kumaran Mangalakumar Kumaran Mangalakumar Colleague at Auckland Transport New Zealand, New Zealand View → VY Vera Yang Huajing Vera Yang Huajing Colleague at Auckland Transport Queenstown, Otago, New Zealand, New Zealand View → NK Nalisha Kesha Nalisha Kesha Colleague at Auckland Transport New Zealand, New Zealand View → AT Albert Thomas Vadakadath Albert Thomas Vadakadath Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → PM Peter Mcdevitt Peter Mcdevitt Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → HL Harriet Laing Harriet Laing Colleague at Auckland Transport Auckland, New Zealand, New Zealand View → SH Sharon Hunter Sharon Hunter Colleague at Auckland Transport New Zealand, New Zealand View → JD Jamie Dickson-Hards Jamie Dickson-Hards Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → BD Belita D'Souza Belita D'Souza Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View → CX Coco Xiang Coco Xiang Colleague at Auckland Transport Auckland, Auckland, New Zealand, New Zealand View →
6 education records

Mary Sinclair education

Shifting Gears Program, Business Administration And Management, General, Level 3

Shifting Gears Leadership Learning For Life

Management Program

Clear Communications

Covering all business management topics including legal employee relations aspects

Technical And Business Management

Multiple

Project Management Kepnor-Tregoe Problem and Decision Making Mainframe technical courses Microsoft courses Quality management courses.

Certified Agile Leadership Badge, Agile, Cal-1

Scrum Alliance

Leadership and culture for delivering high performance Agile into Organisations: Mindset and Behavioral shifts Wisdom and Knowledge.

Itil Foundation And Service Level Management Practitioner

Tvnz
FAQ

Frequently asked questions about Mary Sinclair

Quick answers generated from the profile data available on this page.

What company does Mary Sinclair work for?

Mary Sinclair works for Auckland Transport.

What is Mary Sinclair's role at Auckland Transport?

Mary Sinclair is listed as Strategy and Transformation | High Performance Teams | Customer Centricity | Service Management at Auckland Transport.

What is Mary Sinclair's email address?

AeroLeads has found 1 work email signal at @at.govt.nz for Mary Sinclair at Auckland Transport.

What is Mary Sinclair's phone number?

AeroLeads has found 2 phone signal(s) with area code 642, 644 for Mary Sinclair at Auckland Transport.

Where is Mary Sinclair based?

Mary Sinclair is based in Auckland, Auckland, New Zealand while working with Auckland Transport.

What companies has Mary Sinclair worked for?

Mary Sinclair has worked for Auckland Transport, Mindful@Work, Kiwirail, Skycity, and Tvnz.

Who are Mary Sinclair's colleagues at Auckland Transport?

Mary Sinclair's colleagues at Auckland Transport include Kumaran Mangalakumar, Vera Yang Huajing, Nalisha Kesha, Albert Thomas Vadakadath, and Peter Mcdevitt.

How can I contact Mary Sinclair?

You can use AeroLeads to view verified contact signals for Mary Sinclair at Auckland Transport, including work email, phone, and LinkedIn data when available.

What schools did Mary Sinclair attend?

Mary Sinclair holds Shifting Gears Program, Business Administration And Management, General, Level 3 from Shifting Gears Leadership Learning For Life.

What skills is Mary Sinclair known for?

Mary Sinclair is listed with skills including It Strategy, Change Management, Data Center, Solution Architecture, Management, Disaster Recovery, Service Management, and Outsourcing.

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