- Consulted with senior level executives and board members to determine needs/priorities and developed strategic solutions- Facilitated end-to-end project management of healthcare technology solutions, including implementation of two unique Electronic Health Record (EHR) systems, achieving go live objectives within established timeline and budget- Defined best practices and created standard operating procedures to ensure compliance with regulatory programs, accelerate revenue cycle process and improve patient satisfaction- Redesigned website to optimize mobile access, improve SEO and increase lead conversion- Applied Lean Six Sigma principles/tools to improve processes and reduce errors/variation while increasing productivity, efficiency- Managed compliance with HIPAA and Meaningful Use (Stage 1 & 2) earned maximum incentive payments and avoided penalties- Conducted detailed operational and financial analysis and developed robust reports to facilitate executive-level decision making- Integrally involved in strategic planning including; expansion, acquisition analysis, strategic market evaluation, community needs assessments and business development- Developed and presented ongoing training programs to encourage staff participation with process improvement initiatives- Established and managed new elective service lines including management of staff, profitability and marketing

- Developed, implemented and managed strategic marketing plan for the practice of 16 physicians, 7 locations and an ambulatory surgery center- Accelerated practice revenue growth by capturing greater market share in key service areas through process improvement and enhancement marketing campaigns- Cultivated relationships with area physicians in order to foster referral network and increase practice revenue- Created and implemented patient satisfaction research program; defined key performance measures to improve client satisfaction/retention- Directed development of interactive, direct marketing, media, creative, sales promotion and PR strategies

- Reported to CEO as member of leadership team for practice of 15 physicians, 6 locations and an ambulatory surgery center- Managed physician schedules to optimize patient access- assign providers to locations based on capacity and need, create process for physician time off requests, track/monitor/report physician time off annually, arrange site coverage when providers are out and create schedule templates to maximize productivity while reducing bottlenecks- Developed and maintained system for the assignment of ophthalmology call coverage for the practice and also affiliate hospital system (including the assignments for other practices), based on physician availability and preferences - Implemented internal e-learning program to improve office procedures and patient satisfaction; cut costs and improved training - Reorganized and improved business functions including patient access, patient scheduling, patient communication and marketing- Optimized schedules and location assignments for all physicians to maximize patient access and revenue generation

- Successfully managed transition of Refractive Surgery program from a 3rd party facility to in house including coordination of equipment delivery/set-up/maintenance, staff training, creation of all required forms and documents, developed strategic workflow and scheduling system- Acted as primary point of contact for Refractive Surgery and Cosmetic Service patient inquiry, counseling and consultation scheduling as well as initial information gathering- Educated patients on risks and benefits of Refractive Surgery and as well as payment options- Responsible for generating and reporting clinical outcome and conversion data- Implemented all facets of relationship management system including; follow-up phone calls and other correspondence required to maintain patient relationships and encourage word of mouth referrals- Conducted staff training on Refractive Surgery and Cosmetic Services at all practice locations during office-wide meetings as well as one on one teaching sessions

- Scheduled appointments, accurately updated patient medical records, collected and posted patient payments, sorted and distributed mail and faxes and maintained the procedure and training manual for department- Responsible for greeting and directing patients to the appropriate clinical areas and provided friendly, helpful and accurate responses to individuals seeking assistance- Dispensed information on the phone and in person regarding health information while remaining complaint with HIPAA guidelines and maintaining patient confidentiality- Tracked patient appointments, gathered and entered statistical data into database, prepared reports from data collected