Mary Bryant Email & Phone Number

My professional creed includes being organized, detail orientated, reliable, and self-sufficient. I excel with written and verbal communication; I am extremely personable and handle all of my responsibilities with honesty and integrity. My greatest asset is my ambition to excel with in the company. I see new challenges as an opportunity to prove my commitment to the company and thrive under high-pressure situations. I have experience managing groups of people and getting projects done under tight deadlines. I have the ability to evaluate and accept responsibility and make teamwork more efficient by identifying methods to use when dealing with conflicts that are beneficial for both the company and the client as a whole. I’ve worked in multiple customer contact positions, each position I have obtained valuable skills to help me progress though out my career. Currently I have been the supervisor of retention at Web.com, since obtaining this position Web.com has reduced customer churn dramatically from 54% to 62% as well as dramatically improving call quality / customer satisfaction results. I am proficient in the management and development of customer contact agents. I possess excellent training and coaching techniques that have been incorporated into new hire training classes. I have the ability to effectively identify training and disciplinary needs to formulate appropriate plans of action in order to see agent growth and improvement. I take pride in the quality of my work and have a consistent willingness to personally perform even the most menial tasks to remove project obstacles and get the job doneSpecialties: - Training, development, managing teams, measurements of performance, and constant communication/feedback to all ensure goals are exceeded.-Strong analytical skills -Implementing change or reorganization-Establishing performance management monitoring-Successful experience leading, motivating, coaching and developing a highly dynamic customer care / retention / collections team

Listed skills include Business Management, Retention, and Supervisor.