Mary Budd Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

- Serve as the administrator for employee experience delivery platforms- Company Liaison for employee experience delivery platforms- Work with HR Leaders on changes to related programming and platforms and execution/delivery of content- Develop, Review, and Revise program documentation and SOPs- Create and oversee related project timelines and new product launch materials- Provide advice and counsel to department leaders, managers, and employees on understanding and using these programs

Chicago, Il, Us

• Oversee the Onboarding Experience for Guaranteed Rate, Proper Rate, and OriginPoint- Manage a remote team of 11 (Managers and employees) to provide a world-class onboarding experience for new hires throughout the US• Create and Develop all Onboarding SOPs and instructional videos to ensure we provide a unique experience for our remote workforce• Oversee the Onboarding experience for our parent company of Guaranteed Rate and the Joint Ventures of Proper Rate and OriginPoint• Onboarding stakeholder for all Joint Ventures and Acquisitions to oversee project management related items and build a communication strategy to inform the new hires leading up to Day 1 and beyond• Collaborate with department heads to ensure we are in lockstep with the onboarding experience we are all providing to new hires• Currently working on a technical program to enhance our current onboarding program and provide visibility for all onboarding departments to eliminate work silos and create more collaboration• Administer performance feedback assessments and provide coaching to my managers and direct reports• Mentor in our Women’s Employee Resource Group for female operations employees, which consists of a 12-week program to up their skillset

Chicago, Il, Us

• All the functions of my previous roles• Develop, implement, and maintain our current company Onboarding process and SOPs while looking for opportunities for overall improvement• Collaborate with department heads for ways we can improve the overall experience• Administer performance feedback assessments and provide coaching to my managers and direct reports

Chicago, Il, Us

• All the functions of the Strategic Onboarding Specialist role• In addition to those functions, I interviewed/hired/trained all new team members• Conducted quarter and annual reviews and provided coaching opportunities where necessary• Shifted to a completely remote workforce and implemented a new plan for how to best support a remote workforce while the company doubled in size

Chicago, Il, Us

• Co-Created an Onboarding Program from scratch and implemented it across the company• Onboarded both Sales and Operations employees throughout the country• Enrolled into Training via LMS and kept track of their progress for their training schedules• Took all classes for both Sales and Ops positions to ensure I fully understood all job roles/functions at Guaranteed Rate and expanded my mortgage industry knowledge• Worked with candidates pre-start to set expectations for their Day 1 and beyond while coordinating with the Manager on their training plan and path• Conducted Day 1 Tours for new hires to teach them the various systems and ensure all their passwords were working and troubleshot where necessary• Conducted milestone follow up calls at 30, 60, and 90 days to ensure the employee was progressing and issues were resolved in a timely manner• Administered surveys when they hit milestones to check on overall progress/job satisfaction and provided feedback to Managers

Seattle, Wa, Us

- Held an IL Real Estate License and was a member of the Chicago Association of Realtors (CAR)- Home showings for both lead buyers and listing agents- Held open houses for lead listing agents

-Planned fundraising events to raise money for our non-profit theater company.-Handled and ran all the logistics of the event (Venue, Food, Music, Raffles, Donations, etc.)-Hit fundraising goals of the theater based on previous events and financials.

-I worked with a team to create new and interesting ways to promote our improv shows.-I reviewed and approved all marketing materials.-I analyzed data from our sales in order to make sound decisions about our strengths and weaknesses and what needed more marketing behind it.-I communicated to our cast what things needed to be marketed and the content in which to market from.

Chicago, Il, Us

-Acted as Executive Assistant to CEO & COO. Heavy calendar management, scheduling,correspondence, and travel arrangements. -Administrative tasks as assigned, such as paper work filing, record keeping, coping, scanning, and printing.-Researching possible sales leads, and keeping an eye on the competition.-Light bookkeeping-Invoice entry & Reconciliation, Payroll Processing, managing the bank accounts and credit cards.

Chicago, Illinois, Us

- Managed and Sourced affiliates in 3 different states for contracted floor care work. - Acted as liaison between the corporate account and the affiliate.- General administrative tasks: e-mailing, calling, texting, faxing, copying, scanning, filing.

Chicago, Il, Us

-I was in charge of all IT Purchasing of Computer Hardware and Software. I would bid out the costs and determine what best fit our needs. I developed close relationships with our vendors through doing so. -I was in charge of allocating invoices for month end close reconciliation.-I was in charge of petty cash and making weekly deposits to the bank.I also acquired various skills within the department and have knowledge on the following:Credit Card Reconciliation, Invoice Processing, Accounts Receivable, Credit Card Processing, Cutting Checks, Helping compile information for Audits, Allocating Invoices, Splitting Expenses, and am familiar with Mas90 and AMB Accounting operating systems.

Chicago, Il, Us

-Took mortgage payments over the phone via Credit Card-Took mortgage payment checks, and entered the data into our Encompass program-Answered questions regarding insurance, escrow, and all first time home buyers questions.-Reconciled escrow account discrepancies with the banks that took over servicing the loan.

Chicago, Il, Us

-Conducted campus tours for new students and parents. -Gave presentations to incoming students on how to register for classes.-Answered questions about the college. -Helped facilitate small group activities with the students. -Assisted the students in registering for their classes.

Bachelor Of Arts (B.A.), Theatre/Theater

Diploma