Mary Camp Email & Phone Number

Philadelphia, PA, US

Eau Claire, WI, US

Empathy is my super power - it enables me to be keenly in tune with people. No matter what business I’ve worked in - financial services, tech, healthcare, non-profit, customer experience, research, web design and currently real estate - I am driven by how I can help. I want to understand your needs, identify your goals, know what keeps you up at night.

In the role of a real estate expert witness, I conduct research based on the particular assignment from legal counsel. Research includes interviews and site visits, document evaluation, sourcing appropriate reference material and authoring an objective expert witness report. Experience includes: authoring expert witness reports, assisting attorneys with.

Toronto, Ontario, CA

MEMOTEXT delivers results in adherence and outcomes with significant and sustained behavior change using scalable ROI driven technologies. Using personalized, adapative and interactive, evidence-based mobile, SMS, IVR/Speech and web2.0 communications, MEMOTEXT’s solution is an intelligent conversation platform. - See more at.

US

Highlights at Keller Williams Real Estate in Newtown, PA:2018 - Agent Leadership Council (Tech Committee), KW IGNITE program trainer (Find & Show Homes and Make & Receive Offers), active participant in offering educational opportunities for other agents2017 - Rookie of the Year & Bronze Medallion Award Winner2016 - "Top 5" in sales: 3 months out of the.

I share my patient stories and knowledge of user-centered design and user experience strategy with others so we can work together to influence change in healthcare and improve patient experience and health outcomes.Previous Speaking / Conference Engagements* Cinderblocks 3 Partnership with Patients: Skit with Casey Quinlan on Personal Patient Experiences &.

Reston, VA – The Sullivan Institute for Healthcare Innovation in partnership with the Workgroup for Electronic Data Interchange (WEDI), announced the creation of the Patient Experience Council. Following up on the patient engagement recommendations contained in the 2013 WEDI Report, the purpose of this council is to provide a forum for consumers, patients.

The product was called “SmartRX” - the mission was to reduce the monetary barrier to medication therapies by connecting patients to savings and automating the payment of their prescription claims. Through user research, the app/service was too complicated for consumers and healthcare providers. GoodRX was developed by a competing company and I applaud them.

London, UK, GB

• Major Job Duties and Responsibilities
• Partner with Marketing and Product Management to continually enhance the customer experience for various product offerings.
• Lead the planning and execution of usability and other evaluative research for web and mobile products. Activities include: recruiting and scheduling participants (mostly physicians), developing test plans and surveys.
• eCommerce product: Create content and improve application flow to assist the user in completing tasks within the application. This includes all of the integrated back-end systems: registration, the application and.
• Partner with other team members to understand customer pain points, propose and develop solutions to rectify and improve customer experience.
• Fully understand the customer and business goals as well as technological capabilities and limitations and to strike a balance to deliver a successful product.

Columbus, OH, US

New York, NY, US

Hamilton, NJ, US

• Lead and managed user research and advocated for the end-users.
• Understand and communicate user goals to the project team and create the best design to meet user and business goals and objectives.
• Work closely with all members of project team, including coordinating efforts with various vendors, to organize work streams and ensure all project tasks were identified and moving along smoothly to meet project.
• Identified and removed any barriers that would have prevented the successful completion of a project.
• Having a "whatever it takes attitude," I willingly assisted with additional project tasks, such as copywriting, project management, search engine optimization (SEO) and account/client services, with the goal of.
• Created various user experience (UX) deliverables, including wireframes, user flow diagrams, and site maps to drive the creative process and communicate ideas to clients.

Reston, Virginia, US

• Provided industry best practices for search
• Solicited and analyzed user feedback
• Managed project, working with business units, IT and vendors to establish key milestones and project timeline
• Created user flows and wireframes
• Assisted in quality assurance testing and maintained and prioritized issues log
• Established product enhancement roadmap

Wayne, Pennsylvania, US

• Established, executed and maintained the strategic vision of the corporate website and the intranet to ensure that the design, content and navigation enhanced the user experience, reinforced the company brand image.
• Lead user research for internal and customer-facing projects. Conducted contextual inquiries, in-person and remote usability testing and surveys to gain insight. Analyzed findings and presented ideas to improve.
• Managed the development of the corporate website redesign to ensure that the project met budget, timeline and strategic objectives (new site launched April, 2010). Partnered with designers, IT technical staff.
• Lead an internal team comprised of IT, Operations, loss management, Marketing and other key stakeholders to develop plans for the Intranet redesign (launched October, 2009).
• Monitored site traffic, worked with customer segmentation team to conduct surveys and evaluated competitive sites to determine ways to enhance the user experience. Made recommendations for website enhancements and.
• Partnered with IT to manage change requests for corporate website and intranet. Created plan to manage site outages and scheduled maintenance with IT resources and business units. Trained employees to update sites to.

• Planned, developed and moderated usability tests, identified key user problems and issues and suggested solutions.
• Developed Voice of the Customer program.
• Identified performance goals, provide performance measurement and re-test as needed.
• Developed use cases and personas.
• Developed and deployed surveys, analyzed results and incorporated findings into monthly Customer Experience Improvement meeting.
• Educated others on UX and usability principles.

West Trenton, NJ, US

• Highlights
• Launched and managed a formal usability program, including creating two on-site usability labs. This started as a team of one but I grew it into a User Experience team of 6 employees with a diverse skillset. Managed.
• Implemented an e-learning program for insurance agent continuing education modules, saving more than $400,000 annually.
• Held lead positions for key projects: PeopleSoft employee self-service development and deployment, NJMBank.com redesign, creation of the Personal Auto online quote and application, NJM.com redesign and creating and.

West Trenton, NJ, US

West Trenton, NJ, US

West Trenton, NJ, US

Associates, Marketing / Management

Certified Usability Analyst, Human Factors Engineering

Communications