National Account relationship professional. Consultative, quality healthcare outcomes performance, optimal cost savings measures, operations management, product adoption, implementations, quality network management, and sales support. • Sales team support - product prep/ demo on client visits/ web-ex; facilitating change requests/ bug fixes/ product enhancements in new versions/ releases; coordinated product design and development• Account software implementation coordination/ web based UI for customer’s expectations/ required "Go-Live" dates; prevented project/ customer business downtime • Clinical Informatics and Technology Consultative Management for efficient product utilization and Interoperability/ Health data integration • Strategist – customer business analysis driving solutions for improved Customer Satisfaction, Lean methodologies, client retention road map • Strong Customer focus - developed long term customer relationships; helped customers achieve sites of excellence, quality health care outcomes and optimal cost savings measures for total customer satisfactionCore Competencies: Sales Support – product demo, proof of concept, contribution to RFPs, extensive travelAccount Mgmt – relationship development and demonstrated Customer ROI, satisfaction and retentionClinical Informatics – clinical workflow informatics and early adoptionInteroperability and Health Data integration technologiesOther:• Compliance with Regulatory Agencies, Application Security and Audit capabilities• Negotiator in contract compliance, renewals, issue resolution • Communication with team approach for internal/ external common goals, trusted customer relationships/ company performance• Accountability in forecasts/ reports; analysis of market/industry trends; development of strategic business plans, CRM updates, Stewardship presentations • Leadership facilitating increased time efficiencies, improved performance outcomes, increased market share/ revenues
Listed skills include Crm, Healthcare, Management, Leadership, and 12 others.