Mary Castillo

Mary Castillo Email and Phone Number

Customer Success Operations Leader | Continuous Improvement, Customer Experience and Lifecycle Management @
Mary Castillo's Location
Roseville, California, United States, United States
Mary Castillo's Contact Details

Mary Castillo personal email

About Mary Castillo

10+ years delivering successful transformations affecting large, complex systems, processes, and teams. Committed to fostering inclusive, cross-functional collaboration that results in exceptional customer experiences.Skills: Daily Operations Management · Project Management · Program Management · Manufacturing Process Improvement · Value Stream Mapping · Kanban · Problem Solving · Performance Metrics · Cost Control · Kaizen Leadership · Leadership · Quality Management · Employee Engagement · Standardized Work · Root Cause Problem Solving 
Skills 5 Why's

Mary Castillo's Current Company Details
Career Break

Career Break

Customer Success Operations Leader | Continuous Improvement, Customer Experience and Lifecycle Management
Mary Castillo Work Experience Details
  • Career Break
    Personal Goal Pursuit
    Career Break Sep 2024 - Present
    Taking time to explore entrepreneurial pursuits, volunteer work, and finish my professional certification in Lean Six Sigma Black Belt while looking for a role that best fits my skills and experience.
  • Harness
    Manager, Customer Success Operations | Professional Services | Revenue Operations
    Harness Jul 2022 - Aug 2024
    San Francisco, California, Us
    Supported post-sales motion to drive process improvements and overall operational excellence along the Customer Journey.
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  • Datarobot
    Manager, Gtm Success Operations
    Datarobot Aug 2021 - May 2022
    Boston, Massachusetts, Us
    Drove strategic initiatives related to systems, processes, and strategy then used data analysis to inform and collaborate with leaders of the operating processes.
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  • Teletrac Navman
    Customer Success Operations Manager
    Teletrac Navman Mar 2020 - Aug 2021
    Northbrook, Illinois, Us
    Spearheaded organizational transformations and strategic projects for the Customer Success org in an effort to improve customer experience, team growth and development, consistency in processes to create marginal gains, remove waste, and reduce churn.
    View
  • Teletrac Navman
    Manager, Order Operations
    Teletrac Navman Nov 2018 - Mar 2020
    Northbrook, Illinois, Us
    Optimized order process workflow to reduce rework and increase compliance across the business.
    View
  • Teletrac Navman
    Manager, Professional Services Strategic Accounts
    Teletrac Navman May 2017 - Nov 2018
    Northbrook, Illinois, Us
    View
  • Teletrac Navman
    Professional Services Strategic Team Lead
    Teletrac Navman Apr 2016 - Jun 2017
    Northbrook, Illinois, Us
    View
  • Teletrac Navman
    National Implementation Project Manager
    Teletrac Navman Oct 2015 - Jun 2016
    Northbrook, Illinois, Us
    View
  • Teletrac Navman
    Major Implementation Project Manager
    Teletrac Navman Apr 2013 - Oct 2015
    Northbrook, Illinois, Us
    View
  • Trimble Navigation, Ltd. (Nyse: Trmb)
    Project Manager - Strategic Enterprise Accounts
    Trimble Navigation, Ltd. (Nyse: Trmb) 2008 - Mar 2013
    Onboarded Telematics software for small to medium accounts. Promoted to Project Manager to manage a distressed account on the verge of cancellation and was able to successfully implement and retain the customer. Implemented a custom report that would eventually become an automated report on the software platform available to the entire customer base and proved useful by internal support teams.
  • @Road/Trimble Navigation
    Implementation Manager
    @Road/Trimble Navigation 2006 - 2008
    Us
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  • Hewlett-Packard
    It Business Applications Support Level Iii
    Hewlett-Packard 2000 - 2002
    Houston, Texas, Us
    View
  • Stanford Endoscopy Center For Training And Technology (Stanford University School Of Medicine)
    Program Coordinator
    Stanford Endoscopy Center For Training And Technology (Stanford University School Of Medicine) 1997 - 1999
    Palo Alto, Ca, Us
    View

Mary Castillo Skills

Cross Functional Team Leadership Project Management Saas Crm Program Management Product Management Account Management Salesforce.com Process Improvement Telecommunications Management Strategy Gps Product Development Integration Business Process Improvement Training Business Process Enterprise Software Mobile Devices Solution Selling Project Planning Sdlc Six Sigma Testing Sales Operations Troubleshooting Team Management Team Leadership Business Development Start Ups Product Marketing Wireless Cloud Computing Business Intelligence Software Project Management Pmp Vendor Management Software As A Service Wireless Technologies

Mary Castillo Education Details

  • San Francisco State University
    San Francisco State University
  • De Anza College
    De Anza College
  • Pmp Cert
    Pmp Cert

Frequently Asked Questions about Mary Castillo

What company does Mary Castillo work for?

Mary Castillo works for Career Break

What is Mary Castillo's role at the current company?

Mary Castillo's current role is Customer Success Operations Leader | Continuous Improvement, Customer Experience and Lifecycle Management.

What is Mary Castillo's email address?

Mary Castillo's email address is mc****@****rac.com

What schools did Mary Castillo attend?

Mary Castillo attended San Francisco State University, De Anza College, Pmp Cert.

What are some of Mary Castillo's interests?

Mary Castillo has interest in Children, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Arts And Culture, Health.

What skills is Mary Castillo known for?

Mary Castillo has skills like Cross Functional Team Leadership, Project Management, Saas, Crm, Program Management, Product Management, Account Management, Salesforce.com, Process Improvement, Telecommunications, Management, Strategy.

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