I have deep expertise in Lean philosophies, business solutions, and opportunities. I help behaviors change by creating environments for teams to learn how to improve processes and enhance quality. I am considered an innovative, approachable leader who motivates, develops, and supports teams. Recognized for unifying diverse teams and known for being calm under intense pressure while reaching goals. I look at the contributions of cross-functional groups with differing points of view and guide them to a common purpose. Using my project management competencies I ensure goals are attained and deliverables are met.CAREER HIGHLIGHTS• Instituted first Lean workshop work stream for enterprise-wide change winning support from CEO and senior vice presidents. Reduced process from 23 to 13 weeks and increased first time quality (FTQ) by 83%. • Improved Global Merchandise value stream resulting in timesaving from 18 to 11 months.• Embedded Lean thinking and tools in three projects deployed to all stores (Frappuccino Repeatable Routine, Starbucks Teaching Model, Beverage Repeatable Routine) resulting in improved operations and deeper Lean capabilities. • Presented Spirit of Starbucks award for key role in developing, testing, improving and implementing “However-You-Want-It” Frappuccino to over 10,000 stores. Reinvention reversed a 3-year downward trend, returned category to growth and increased US company-operated sales by 14% (23.7 million) over previous year.CURRENTLY Providing contract consulting while looking at opportunities: Project 1 - Consulting an organization to better process and product improvement using Lean methodsProject 2 - Consulting an organization in developing a leadership immersion event and problem solvingSpecialties: * Change Management* Coaching and Development* Conflict Resolution* Cross-Functional Collaboration * Facilitation and Presentation * Lean Business Strategy* Measurable Results * Needs Analysis* Problem Solving* Process Improvement* Project Management* Team Leadership
Listed skills include Cross Functional Team Leadership, Leadership, Coaching, Process Improvement, and 43 others.