Mary Connor Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Lone writer for user, admin, and developer documentation, recruited to organize internal knowledge (Confluence). Create single-sourcing with training content, context help, and SQL docs. Migrate content out of static knowledge bases.

Austin, Texas, Us

Lone writer for UX writing and developer documentation across all teams and products, embedded with Engineering, Quality, and Product on multiple Agile remote teams. Migrated legacy content that spanned DocBook XML, Twiki, Kayako, Google Sites, Doc-To-Help, and gDocs into Confluence Server. Automated documentation builds and posting. Developed online and print-ready materials and published to Drupal portal. Provided UX and languaging guidance to new features and UI design. Developed SME content into blog articles. Helped automate API documentation and rewrote content to support localization. Created diagrams in Gliffy and Draw.io. Migrated documentation from Confluence Server with Scroll Addons to a leaner Confluence Cloud process, to support Agile collaboration and integration with Support and Sales Engineers working in JIRA Service Desk Cloud. Migrated Support’s Kayako KB.

St Paul, Mn, Us

(via iSymmetry) Researched, tested, and documented integrated hardware and software systems that are customized for state departments of motor vehicles (DMV). Content spanned user guides, online help, quick reference guides, and training material being developed for global markets. Deliverables included administration and batch processing guides, documentation and training plans, system integration specifications, interoperability specifications, and job aids.Designed and administered SharePoint sites for project artifacts and methodology. Supported documentation and training developers in troubleshooting and maintenance of publication libraries and authoring tools (Author-it, FrameMaker, RoboHelp, Captivate) as well as production and delivery processes (websites, SharePoint sites, Team Foundation Server locations, Confluence). Lead initiatives to implement single-sourcing and document management, to reduce project times and risk.

Aliso Viejo, Ca, Us

Created API documentation for the Agile R&D group that builds unifying integration products for Telogis solutions. Designed, created, and maintained API programming documentation, including conceptual documentation (as MAML source), reference material, and programming tutorials for API users. Added API documentation to C# and XML source code in Microsoft Visual Studio and generated API help using Sandcastle. Prototyped ways to extend API documentation production into a larger developer community and resource site. Researched and developed technical course materials and videos for internal training, managed in Moodle. Evaluated new help authoring tools to maximize documentation automation.

Alexandria, Virginia, Us

Supported collaborative Agile team authoring by migrating legacy material from AuthorIT content management into TFS-managed Doc-To-Help source; created automation for and managed publication/production; authored and managed Drupal-based content; single-sourced documentation, context-sensitive Help, and training; implemented custom web Help and CSS; supported usability and user story development; and created end user and API documentation.Researched and designed methods to solve single-sourcing and content problems across the organization. Created macros for documentation automation using VBA, VB script, and batch files. Helped to standardize processes and procedures (version control, peer editing, release process, maintenance plans, content curation, etc.) for a combined User Advocates department (documentation, business analysis, UX). Developed strategies for improving information interfaces in next-generation products. Advised team on requirements and methods for internationalization and localization.

Houston, Texas, Us

Recruited back to help lead and coordinate writing group for integrated client/server product suite. Appointed Documentation Translation Coordinator for the product-suite team, responsible for researching, planning, scheduling, organizing, and facilitating BMC’s first effort at internationalization and localization of a product line. Served as Team Coordinator, tracking the combined deliverables (~1 million words) of all RDBMS teams across several beta, limited, and full version releases. Generated technical bulletins, release notes, and project plans. Managed bug tracking for shared issues. Maintained the common files used by all team writers in addition the deliverables for DB2 UDB. Merged and integrated the user guides for several products; R&D prototypes for 32-bit WinHelp implementations and restructuring of the common file system. Trained writers in RoboHELP, WinHelp Office, and FrameMaker development. Served on the HTML Conversion task force.

Houston, Texas, Us

Supported the network card and network management software R&D groups for Compaq’s Networking Products Division in Austin (formerly, Thomas-Conrad Corp.). Developed installation and users guides, with online help (WinHelp and text versions) documenting driver installation on all supported system and network operating systems. Rebranded TCC documentation, converting source to Compaq standards, forms, and templates. Coordinated doc and software development with Development, QA, Wide-Area Test, and Production teams. Edited marketing materials and peer-edited documentation. Redesigned online help files for Compaq Network Management Software, improving integration. Automated documentation production for SAP team.

Houston, Texas, Us

Among a writing team supporting an integrated product suite, was responsible for all writing, layout, and compilation of product documentation for RDBMS tools specific to DB2 Common Server. Maintained online documentation for Windows client and OS/2 server products, equivalent to 6 manuals totaling 1000+ pages. Maintained Windows help files with context-sensitivity, Boolean full-text search, and cross-file hypertext.

Alexandria, Virginia, Us

Responsible for all writing, layout, and production of product documentation, on-line help, and publications for a fast-growing, vertical-market software development company. Created and maintained single-source documentation in Word for both LAN and Client/Server products, equivalent to 12 manuals of 100-200 pages each. Wrote and designed WinHelp files with original graphics, context-sensitivity, and cross-file hypertext. Designed and produced corporate knowledge base on CD-ROM with WinHelp user interface. Generated technical bulletins, reseller updates, release notes, and bimonthly newsletters (focused on technical support). Designed and managed printing of all product packaging components. Supervised intern in technical writing and trained staff on CD production. Established and managed vendor relations, and researched new electronic publishing and multimedia technology.

Responsible for all writing, layout, and production of product documentation and publications for a 30-person software development company. Wrote and maintained on-line help systems in DOS. Produced customized manuals for OEM clients. Managed cross-platform materials and printing. Worked on product design and specification and participated in product team and red-lining efforts. Designed product packaging materials and labels. Created diverse business forms and materials for functions throughout the company. Supplied individual training and support to employees new to Windows applications. Developed and maintained outsourcing relationships with vendors.

With DoD security clearance, prepared technical reports, proposals, and presentation materials for Navy-funded R&D laboratory. Wrote and produced organization-wide style manual and facility guide. Researched, wrote, edited, and produced monthly Lab newsletter. Developed diverse publications: pamphlets, booklets, management briefs, technical reviews, news releases, videoscripts. Taught technical writing (ENGL 418) to Penn State graduate students in evenings (large numbers ESL). Offered word-processing training and support to clerical staff and Macintosh system support to technical illustrators. Typical projects: Five-Year Strategic Plan, Style Manual and Laboratory Guide, Technology Transfer Brochure, Advisory Board Proceedings, ARL Awards Programs, Proposals for Network Upgrades, Laboratory Presentations, ARL Review (research articles), Management Brief (to federal sponsors), TQM Strategic Planning.

Developed and taught Advanced Technical Writing and Editing to graduate students. Taught Technical Writing to science and engineering upperclassmen. Tutored learning disabled, returning adult, remedial, and non-native English speaking students in writing. Supervised and evaluated in-coming writing teachers.

Researched and wrote grant proposals to foundations and federal and state agencies. Served as liaison with faculty and project staff for research development. Edited, designed, and wrote staff instructional materials. Researched and developed content for educational videos; produced videoscripts. Researched and wrote staff training manual to be distributed with video program to educators statewide.

Master Of Arts (M.A.), English, Minor Comp. Lit.

Master Of Arts (M.A.), Technical Writing (Coursework Only)

Associate Of Arts And Sciences (A.A.S.), Computer Programming (Coursework Only)

Bachelor Of Arts (B.A.), English, With Honors