Mary Connor Email & Phone Number

Austin, TX, US

Austin, TX, US

Lone writer for user, admin, and developer documentation, recruited to organize internal knowledge (Confluence). Create single-sourcing with training content, context help, and SQL docs. Migrate content out of static knowledge bases.

Austin, Texas, US

Lone writer for UX writing and developer documentation across all teams and products, embedded with Engineering, Quality, and Product on multiple Agile remote teams. Migrated legacy content that spanned DocBook XML, Twiki, Kayako, Google Sites, Doc-To-Help, and gDocs into Confluence Server. Automated documentation builds and posting. Developed online and.

St Paul, MN, US

(via iSymmetry) Researched, tested, and documented integrated hardware and software systems that are customized for state departments of motor vehicles (DMV). Content spanned user guides, online help, quick reference guides, and training material being developed for global markets. Deliverables included administration and batch processing guides.

Aliso Viejo, CA, US

Created API documentation for the Agile R&D group that builds unifying integration products for Telogis solutions. Designed, created, and maintained API programming documentation, including conceptual documentation (as MAML source), reference material, and programming tutorials for API users. Added API documentation to C# and XML source code in Microsoft.

Alexandria, Virginia, US

Supported collaborative Agile team authoring by migrating legacy material from AuthorIT content management into TFS-managed Doc-To-Help source; created automation for and managed publication/production; authored and managed Drupal-based content; single-sourced documentation, context-sensitive Help, and training; implemented custom web Help and CSS.

Houston, Texas, US

Recruited back to help lead and coordinate writing group for integrated client/server product suite. Appointed Documentation Translation Coordinator for the product-suite team, responsible for researching, planning, scheduling, organizing, and facilitating BMC’s first effort at internationalization and localization of a product line. Served as Team.

Houston, Texas, US

Supported the network card and network management software R&D groups for Compaq’s Networking Products Division in Austin (formerly, Thomas-Conrad Corp.). Developed installation and users guides, with online help (WinHelp and text versions) documenting driver installation on all supported system and network operating systems. Rebranded TCC documentation.

Houston, Texas, US

Among a writing team supporting an integrated product suite, was responsible for all writing, layout, and compilation of product documentation for RDBMS tools specific to DB2 Common Server. Maintained online documentation for Windows client and OS/2 server products, equivalent to 6 manuals totaling 1000+ pages. Maintained Windows help files with.

Alexandria, Virginia, US

Responsible for all writing, layout, and production of product documentation, on-line help, and publications for a fast-growing, vertical-market software development company. Created and maintained single-source documentation in Word for both LAN and Client/Server products, equivalent to 12 manuals of 100-200 pages each. Wrote and designed WinHelp files.

Responsible for all writing, layout, and production of product documentation and publications for a 30-person software development company. Wrote and maintained on-line help systems in DOS. Produced customized manuals for OEM clients. Managed cross-platform materials and printing. Worked on product design and specification and participated in product team.

With DoD security clearance, prepared technical reports, proposals, and presentation materials for Navy-funded R&D laboratory. Wrote and produced organization-wide style manual and facility guide. Researched, wrote, edited, and produced monthly Lab newsletter. Developed diverse publications: pamphlets, booklets, management briefs, technical reviews, news.

Developed and taught Advanced Technical Writing and Editing to graduate students. Taught Technical Writing to science and engineering upperclassmen. Tutored learning disabled, returning adult, remedial, and non-native English speaking students in writing. Supervised and evaluated in-coming writing teachers.

Researched and wrote grant proposals to foundations and federal and state agencies. Served as liaison with faculty and project staff for research development. Edited, designed, and wrote staff instructional materials. Researched and developed content for educational videos; produced videoscripts. Researched and wrote staff training manual to be distributed.

Master Of Arts (M.A.), English, Minor Comp. Lit.

Master Of Arts (M.A.), Technical Writing (Coursework Only)

Associate Of Arts And Sciences (A.A.S.), Computer Programming (Coursework Only)

Bachelor Of Arts (B.A.), English, With Honors