Mary Currier Email & Phone Number

Unterföhring, Bavaria, De

Report to the CEO of Allianz Technology of America, overseeing a complex mix of critical business functions including operations, business development, IT service management, information security (CISO), enterprise PMO governance, risk management, vendor relations, and real estate management.• Upon promotion to COO, blended the existing ATA team together with the new AZLife team being migrated over as part of the Gearshift project• Lead a team of 13 direct reports and 80+ indirect staff, as well as 70 additional contract employees—championing a performance-driven corporate culture known for superior productivity and resiliency• Drive ongoing improvements to all corporate work structures, processes, and tools to improve efficiency— including leading the development of new delivery, sourcing, and shoring models• Hold high-level budget accountability and partner with the CEO/CFO to manage the company's financial performance—including extensive work in forecasting and the gathering/monitoring of critical KPI metrics• Own key customer relationships with Allianz Operating Entities, building trust with stakeholders and enhancing revenue, retention, and customer satisfaction• Manage a robust project portfolio for both Allianz Life and Allianz Technology of America for new product development efforts• Oversee risk management efforts to protect the company against potential liability/vulnerability, including overseeing Information Security Governance, ensuring GISF compliance, and performing Third Party Relationship Management with appropriate risk evaluation, protection, and resiliency considerations• Direct Service Portfolio Management functions for all Operating Entities and lead Service Management Operations including Service Now CMDB, Service Catalog and Asset Management• Share thought leadership at events such as the WE DO IT program for AZ Tech, AZ Tech DI&E Board, Really Cool Technology Series —in addition to involvement in the AZ Tech Mentor Program

Minneapolis, Mn

Member of the Senior Leadership Team, responsible for managing the most complex budget in the entire organization, spanning all expenses related to IT, Operations, Administrative Strategic Management, Sourcing, Vendor Management, Hardware/Software Asset Management, and Reporting & Analytics. • Led a 50-member team and directed the company's high-profile Gearshift transformation program, assessing overall delivery of IT services to Allianz businesses and "rebalancing" the IT operating model on a global scale to improve execution speed and quality through simplification/harmonization• As part of the above project, held ownership of 10 different workstreams and migrated over 1000 staff, 1300 contracts, and 40 vendors from AZLife to ATA Technology • Directed the BPM team in supporting strategic initiatives and daily operations, in addition to managing a Reporting & Analytics team that piloted/implemented numerous advanced BI tools and predictive analytics systems to arm the company with greater decision-making capabilities• Led a high-profile Operational Excellence initiative that encompassed 30+ distinct projects and that captured multi-million dollar annual savings• Member of the Executive Committee tasked with overseeing the company-wide benefits program • Redesigned Operational staffing models to increase consistency and transparency• Managed a $24.5M budget for maintenance and licensing, saving 16% YOY by creating new service asset configuration management capabilities• Aided with corporate talent acquisition, volunteering to coach various Women’s Leadership Circles across the organization, developing a successful intern program and engaging in the TechSTARTer program • Personally selected to complete the company's 18-month global Technology, Operations, and Process (TOPS) leadership program—and subsequently asked to serve as a mentor for current TOPS participants• Led the ASAM 150 team for 1 year as interim leader

Minneapolis, Mn

Managed a 9-figure technology budget, in addition to handling all IT-related financial reporting elements for AZLife and leading an extensive range of process improvement, forecasting, change management, software release management, and configuration management activities. • Directed the efforts of a 60 member team and handled all related talent development/management, communications, and workforce planning functions.• Made critical IT investment decisions—evaluating new technologies, leading vendor negotiations, and driving process improvements that generated annual IT cost savings • Improved the financial posture of the IT department by reshaping the team, increasing IT budget transparency, and building exceptional working relationship with members of the Finance team• Led an IT budget benchmarking exercise with Gartner and improved the company's forecasting capabilities via a series of process/technology changes enabling far greater visibility into the portfolio and financials

Minneapolis, Mn

Managed the implementation and ongoing support of IT services throughout the enterprise, ensuring superior alignment between all IT capabilities and the specific needs of cross-functional business stakeholders. • Built and led a 12-member team focused on improving IT service/support across the business—creating a highly responsive, customer-focused culture that significantly increased customers' net promoter scores• Created a “Two in a Box” approach pairing Business Architects and Business Relationship Directors together to meet specific departmental business needs; this innovative model was subsequently used as a case study for a CIO Corporate Executive Board "Streamlining the IT-Business Interface" case study in 2010• Published an article in Insurance Technology Magazine entitled “Building IT’s Internal Reputation through Relationship Management”

Minneapolis, Mn

Took on leadership of a 50-member shared service team comprised of both AZ Life and FFIC personnel—in addition to refining/managing the entire end-to-end Allianz of North America Service Delivery model.• Created and rolled out a new operating model to manage multi-vendor insourcing and outsourcing strategy• Renegotiated an outsourcing contract, related roles/responsibilities, SLA terms, and governance models• Designed and deployed a new Service Management Transformation Program, consisting of standardized ITIL processes around service delivery and support, creating a single, straightforward operating model/process

Minneapolis, Mn

Led data center/production support and call center technology. Managed service desk, software packaging and distribution, network security, and service management. • Directed a 144-member staff and allocated a budget in a fashion focused on maximizing IT performance and cost-efficiency• Created synergies for an Infrastructure Shared Service organization with Allianz Life and Fireman’s Fund• Developed an outsourced shared services model, resulting in transparency of services and increased SLA’s

Minneapolis, Mn

Initially joined the company in a director-level role tasked with managing a diverse mix of infrastructure scaling, ITS metrics, service operations center, service desk, business continuity, and process design functions.

Served as a Program Manager for IT transformation projects across the enterprise, encompassing six large operating groups.

Us

Led five inbound/outbound call centers. Directed the RFP, bid selection, implementation, and on-going support for numerous systems. Managed large projects including 70 technical staff and a $15M annual budget/cost expenses. Held prior roles with the company as Sr. Director, Wide Area Networks; Director, Wide Area Networks; and Telecommunications Manager.

Bachelor Of Science (Bs), Business Administration And Management

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