Mary Currier Email & Phone Number

Unterföhring, Bavaria, DE

• Report to the CEO of Allianz Technology of America, overseeing a complex mix of critical business functions including operations, business development, IT service management, information security (CISO), enterprise PMO.
• Upon promotion to COO, blended the existing ATA team together with the new AZLife team being migrated over as part of the Gearshift project
• Lead a team of 13 direct reports and 80+ indirect staff, as well as 70 additional contract employees—championing a performance-driven corporate culture known for superior productivity and resiliency
• Drive ongoing improvements to all corporate work structures, processes, and tools to improve efficiency— including leading the development of new delivery, sourcing, and shoring models
• Hold high-level budget accountability and partner with the CEO/CFO to manage the company's financial performance—including extensive work in forecasting and the gathering/monitoring of critical KPI metrics
• Own key customer relationships with Allianz Operating Entities, building trust with stakeholders and enhancing revenue, retention, and customer satisfaction

Minneapolis, MN

• Member of the Senior Leadership Team, responsible for managing the most complex budget in the entire organization, spanning all expenses related to IT, Operations, Administrative Strategic Management, Sourcing, Vendor.
• Led a 50-member team and directed the company's high-profile Gearshift transformation program, assessing overall delivery of IT services to Allianz businesses and "rebalancing" the IT operating model on a global scale.
• As part of the above project, held ownership of 10 different workstreams and migrated over 1000 staff, 1300 contracts, and 40 vendors from AZLife to ATA Technology
• Directed the BPM team in supporting strategic initiatives and daily operations, in addition to managing a Reporting & Analytics team that piloted/implemented numerous advanced BI tools and predictive analytics systems.
• Led a high-profile Operational Excellence initiative that encompassed 30+ distinct projects and that captured multi-million dollar annual savings
• Member of the Executive Committee tasked with overseeing the company-wide benefits program

Minneapolis, MN

• Managed a 9-figure technology budget, in addition to handling all IT-related financial reporting elements for AZLife and leading an extensive range of process improvement, forecasting, change management, software.
• Directed the efforts of a 60 member team and handled all related talent development/management, communications, and workforce planning functions.
• Made critical IT investment decisions—evaluating new technologies, leading vendor negotiations, and driving process improvements that generated annual IT cost savings
• Improved the financial posture of the IT department by reshaping the team, increasing IT budget transparency, and building exceptional working relationship with members of the Finance team
• Led an IT budget benchmarking exercise with Gartner and improved the company's forecasting capabilities via a series of process/technology changes enabling far greater visibility into the portfolio and financials

Minneapolis, MN

• Managed the implementation and ongoing support of IT services throughout the enterprise, ensuring superior alignment between all IT capabilities and the specific needs of cross-functional business stakeholders.
• Built and led a 12-member team focused on improving IT service/support across the business—creating a highly responsive, customer-focused culture that significantly increased customers' net promoter scores
• Created a “Two in a Box” approach pairing Business Architects and Business Relationship Directors together to meet specific departmental business needs; this innovative model was subsequently used as a case study for a.
• Published an article in Insurance Technology Magazine entitled “Building IT’s Internal Reputation through Relationship Management”

Minneapolis, MN

• Took on leadership of a 50-member shared service team comprised of both AZ Life and FFIC personnel—in addition to refining/managing the entire end-to-end Allianz of North America Service Delivery model.
• Created and rolled out a new operating model to manage multi-vendor insourcing and outsourcing strategy
• Renegotiated an outsourcing contract, related roles/responsibilities, SLA terms, and governance models
• Designed and deployed a new Service Management Transformation Program, consisting of standardized ITIL processes around service delivery and support, creating a single, straightforward operating model/process

Minneapolis, MN

• Led data center/production support and call center technology. Managed service desk, software packaging and distribution, network security, and service management.
• Directed a 144-member staff and allocated a budget in a fashion focused on maximizing IT performance and cost-efficiency
• Created synergies for an Infrastructure Shared Service organization with Allianz Life and Fireman’s Fund
• Developed an outsourced shared services model, resulting in transparency of services and increased SLA’s

Minneapolis, MN

Initially joined the company in a director-level role tasked with managing a diverse mix of infrastructure scaling, ITS metrics, service operations center, service desk, business continuity, and process design functions.

Served as a Program Manager for IT transformation projects across the enterprise, encompassing six large operating groups.

US

Led five inbound/outbound call centers. Directed the RFP, bid selection, implementation, and on-going support for numerous systems. Managed large projects including 70 technical staff and a $15M annual budget/cost expenses. Held prior roles with the company as Sr. Director, Wide Area Networks; Director, Wide Area Networks; and Telecommunications Manager.

Bachelor Of Science (Bs), Business Administration And Management

Leadership Development Program For Aspiring Cios