• Provide support and consulting services for applying e-Learning LMS system and contact center callback solution to client’s business needs.• Act as liaison between development team, company president, and customers.• Track client expectations, feedback, and obstacles and guide internal developers to resolve problems.• Create user guide and presentation documents for e-Learning LMS and callback solutions.• Test, implement, and promote mobile e-Learning website.• Translate agent-facing website from English to Spanish and Portuguese.

• Created, updated and distributed weekly and monthly reports to three vendors in four locations worldwide.• Maintained up-to-date agent database.• Setup management tool and hierarchy.• Scheduled daily assessments for seven skill sets.• Revised and created content, ensuring information was accurate, up-to-date and presented clearly for agents to comprehend, maintain and apply to their daily interactions with customers.• Created system for repetitive questions to help pinpoint weaknesses and create agent coaching opportunities.

• Manage online technical support; provide information and troubleshooting for products via Twitter and Facebook. • Maintain active searches for grievances from customers who have not directly reached out for support. Establish contact and offer resolutions.• Have increased exponentially daily volume of customers reaching out via and following social networking sites.https://twitter.com/Samsungsupport

• Manage online technical support; provide information and troubleshooting for products via Twitter and Facebook. • Maintain active searches for grievances from customers who have not directly reached out for support. Establish contact and offer resolutions.• Significantly increased daily volume of customers reaching out via and following social networking sites.https://twitter.com/Samsungservicehttps://twitter.com/GalaxySsupport

• Supported the Ministry of Health’s Dengue Fever and Malaria Prevention Program to help reduce the instance of dengue fever infections. • Educated citizens, examined patients, and compiled patient and population data and statistics.• Worked in the town’s only government-run clinic, assisting English-speaking American doctors to communicate with the local Spanish-speaking doctors, nurses, and patients. • Organized community-wide tuberculosis screening and health carnival to educate about disease prevention.• Conducted town-wide survey of women, focusing on domestic violence, disease stigmas, access to clean water, and other factors.• Held after-school functions for adolescent girls focusing on confidence-building activities and sexual education.• Met with small groups of sex workers to discuss, answer questions about, and provide guidance on sexual health.

• Performed a wide range of clerical, secretarial and general office duties.• Interacted with the general public as NYU liaison and with University personnel. • Customized and composed letters. • Performed advanced-level word processing duties. • Modified and created databases and complex spreadsheets. • Assisted with planning and implementing recruitment events.http://www.scps.nyu.edu/areas-of-study/divisions-of-programs-in-business

• General office duties for the student services office of large Graduate School program. • Helped manage application process and organize student events.http://www.sph.unc.edu

• Researched, wrote and edited press releases, newsletter articles, op-eds and letters to the editor concerning political, economic and social issues facing Latin America.• Monitored forums, blogs and other relevant news sources.http://www.coha.org

• Performed general office duties.• Arranged admissions files for Graduate School program.• Maintained alumni correspondence.• Helped plan student and alumni events.• Assisted with development projects.http://www.mpa.unc.edu