Chief Revenue Officer (Cro)
Current
Aug 2021 - Present
AeroLeads people directory · profile
Mary Ward Email & Phone Number
Chief Revenue Officer (CRO)
at
Athennian
1 work email found
@athennian.com
2 phones found area 416
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Revenue Officer (CRO)
Location
Boca Raton, Florida, United States
Who is Mary Ward? Overview
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Quick answer
Mary Ward is listed as Chief Revenue Officer (CRO) at Athennian, based in Boca Raton, Florida, United States. AeroLeads shows a work email signal at athennian.com, phone signal with area code 416, and a matched LinkedIn profile for Mary Ward.
Mary Ward previously worked as Chief Customer Officer at Rock Content and Chief Customer and Marketing Officer (CCO, CMO) at Scribblelive. Mary Ward holds Advertising/Public Relations, Advertising, Public Relations, Marketing, Hospitality from University Of Central Florida.
Company email context
Email format at Athennian
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{first}.{last}@athennian.com
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Profile bio
About Mary Ward
Management, Customer Success, Marketing, and Sales executive with deep expertise in creating global customer-centric organizations. 15+ years proven track record in building and leading high performing customer success, professional services, support, marketing, sales and CX teams including the processes, and methodologies for maximizing revenue, profitability, and efficiency. Extensive experience developing business-changing strategies and operational models while leading change management and collaboration across business lines. With a focus on measureable results, has built diverse knowledge spanning integrated services, digital, SaaS, content, and marketing, and have managed global initiatives for leading brands like General Mills, American Greetings, FedEx, Cisco, Dell, GE and Microsoft. Excellent leadership, communication, and management skills to drive transformative outcomes for the customer and the business. I thrive in organizations that constantly drive towards innovation, encourage questioning the status quo, and are deeply committed to delighting their customers and creating long-term professional growth for their teams.
Listed skills include Online Marketing, Sem, Online Advertising, Ppc, and 46 others.
Current workplace
Mary Ward's current company
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8 roles · 16 years
Mary Ward work experience
A career timeline built from the work history available for this profile.
Chief Customer Officer
Member of the Executive team responsible for creating a Customer Centric organization, focused on expanding our products and services to a global customer base. Directly accountable for Rock Content’s Customer Success, Account Management, Product Support, Onboarding, Training/Education and Customer Experience teams. Core success metrics included SaaS NRR, Services expansion, NPS, eNPS, CSAT, Product engagement, churn, expansion, and cross-sell.
Nov 2019 - Aug 2021
Chief Customer And Marketing Officer (Cco, Cmo)
Direct all business development, demand generation, customer success, retention and product marketing across all LOBs. Lead Customer Success and Client Services Teams to grow and retain enterprise and mid-market accounts. Lead integration of products into portfolio with consistent messaging, branding, and upsell opportunities.
Apr 2018 - Nov 2019
General Manager, Ion Interactive
Tapped to lead all operations following Q3-2017 acquisition by ScribbleLive. Held full P&L accountability while achieving record EBITDA growth, customer retention, and employee retention. Led combined team of 75 across both Boca Raton, FL and Boston, MA office in all business areas, including customer success, sales, marketing, creative services, product development, IT/engineering, human resources, finance and compliance.
Sep 2017 - Nov 2019
Vice President Account Services
Led the customer-facing organization of a $12M+ enterprise SaaS marketing platform, managing a team of 35 across Customer Success, Product Experience, Creative and Technical Services to develop and support enterprise accounts (e.g. Dell, Microsoft, FedEx). Guided Customer Success Team to assess clients’ needs/pain points to better understand ion’s role within clients’ strategic plans. Guided Creative Team to create product roadmaps and launch new features/capabilities, both internally and for client-facing platform via Agile Scrum. Drove revenues from both creative services and high margin technical support contracts. P&L accountability for retaining and growing clients along with selling into affiliated divisions.
Jun 2013 - Apr 2018
Senior Director, Account Services
Led Customer Success Team to develop and retain book of 250 enterprise and mid-market accounts. Hands-on role in managing key accounts through extensive travel, presenting to c-level and securing renewals. Managed relationship with at-risk accounts. Gained responsibility for both Creative and Technical Services. Led creation of processes/workflows across Customer Success, client onboarding and creative, enabling ion to better service enterprise accounts during period of rapid expansion.
2011 - Jun 2013
Vp Of Client Development
Led all client acquisition, customer success and retention efforts for startup digital search agency that serviced hospitality clients such as Marriott, Wyndham, Hilton and IHG. Grew topline revenue from $225,000 to $1.8 million annually, expanding agency from 2 to 25 personnel.
Jun 2009 - Jun 2011
Senior Account Manager
May 2005 - Jan 2009
1 education record
Mary Ward education
-
University Of Central Florida
FAQ
Frequently asked questions about Mary Ward
Quick answers generated from the profile data available on this page.
What company does Mary Ward work for?
Mary Ward works for Athennian.
What is Mary Ward's role at Athennian?
Mary Ward is listed as Chief Revenue Officer (CRO) at Athennian.
What is Mary Ward's email address?
AeroLeads has found 1 work email signal at @athennian.com for Mary Ward at Athennian.
What is Mary Ward's phone number?
AeroLeads has found 2 phone signal(s) with area code 416 for Mary Ward at Athennian.
Where is Mary Ward based?
Mary Ward is based in Boca Raton, Florida, United States while working with Athennian.
What companies has Mary Ward worked for?
Mary Ward has worked for Athennian, Rock Content, Scribblelive, Ion Interactive, and Revenue Performance Inc.
How can I contact Mary Ward?
You can use AeroLeads to view verified contact signals for Mary Ward at Athennian, including work email, phone, and LinkedIn data when available.
What schools did Mary Ward attend?
Mary Ward holds Advertising/Public Relations, Advertising, Public Relations, Marketing, Hospitality from University Of Central Florida.
What skills is Mary Ward known for?
Mary Ward is listed with skills including Online Marketing, Sem, Online Advertising, Ppc, Seo, Digital Marketing, Lead Generation, and Marketing.
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