Mary Dawn Failanga Email and Phone Number
SUMMARY OF SKILLS AND QUALIFICATIONS• 9 years of providing excellent customer service includes: Tourism B.C. Tourist Counsellor • Extensive experience working in general public • Can solve problems and meet challenging situations effectively in a team or independently • Confident to handle pressure and important decision-making • Can learn new policies and procedures quickly • Responsible and trustworthy • Organize, efficient, and dedicated to work • Friendly with exceptional communication skills • Customer service with excellent interpersonal communication and Administrative support skills includes: MS Word, MS PowerPoint, MS Excel, Outlook,Moviemaker, Inntopia, Sabre, Amelia, ResortSuite, TCC Tracker, Admin Portal, Sponsorship Portal, Cam Portal WinTeam Sofware, and AFIS Specialization and Certificate International Hotel Management Specialization
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Night Auditor And Guest ServicesComfort Suites KelownaVancouver, Bc, Ca
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Night Auditor/ Guest ServicesComfort Suites Kelowna Dec 2017 - PresentKelowna, British Columbia, Canada
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Marine Transportation Security Clearance Enrollment Officer/ Port Pass OfficerWestguard Security Services Operating On Behalf Of Vancouver Fraser Port Authority Apr 2016 - PresentCanada Place, Mtsc /Port Pass Office
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ConciergeAbsolute Spa Group Jun 2015 - Apr 2016The Fairmont Vancouver Airport Hotel*Providing while exceeding spa and health club guest needs, as a result guest are keep on coming back to the Hotel and Spa*Booking and scheduling appointments according to guest request*Balance the Cash Flow and Daily Reports * Processing payments accurately *Handling heavy phone calls *Responding emails and online reservations * Taking care of the Hotel Health Club and Spa opening duties, as well as closing duties -
Customer Service RepresentativeHawkair Aviation & Central Mountain Air May 2013 - Jun 2015Vancouver International AirportCUSTOMER SERVICE AGENT Central Mountain Air, Vancouver International Airport*Checked, assisted and boarded passengers safely*Solved passengers problems: delayed, misconnect, and cancelled flights*Make sure everything secured before the aircraft took off
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Tourism Visitor Information Counsellor Of British Columbia , Destination B.C.Westcana Services/ Destination B.C. Jul 2012 - Jan 2015British Columbia Visitor Centre•Counsel tourist from all over the world, providing knowledgeable information on British Columbia attractions•Booked hotels, B.C attractions, private cars, shuttle to Victoria, Whistler, and Seattle•Serving as a airport concierge•Learned and memorized tourist detailed information of British Columbia•Demonstrated strong interpersonal and communication skills •Exhibited detailed-oriented skills in creating itineraries for tourist •Confident in dealing with multicultural Customers CHECK THIS OUT! Vancouver on 2020!https://www.youtube.com/watch?v=Sl6SOY2gI5U
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Service CrewDairy Queen Apr 2009 - Dec 2012Vancouver, Canada Area*Successfully delivered quality food and beverage customer service*Accurately demonstrated cashier role* Showed a good team player with fellow colleagues -
Passenger Assistant ( Internship)American Airlines Federal Credit Union May 2012 - Jun 2012Vancouver, Canada AreaAssisted passengers from Check-in and boarding gateShowed organized skills, keeping tracked of the flight arrivals and departuresProvided quality service and ensured passengers needs are met and exceeded
Mary Dawn Failanga Skills
Mary Dawn Failanga Education Details
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Eton CollegeAirline Flight Attendant Preparation -
Eton CollegeTravel And Tourism Management
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Eton CollegeHotel And Hospitality Management
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American Hotel And Lodging Educational InstituteInternational Hotel Management
Frequently Asked Questions about Mary Dawn Failanga
What company does Mary Dawn Failanga work for?
Mary Dawn Failanga works for Comfort Suites Kelowna
What is Mary Dawn Failanga's role at the current company?
Mary Dawn Failanga's current role is Night Auditor and Guest Services.
What schools did Mary Dawn Failanga attend?
Mary Dawn Failanga attended Eton College, Eton College, Eton College, American Hotel And Lodging Educational Institute.
What skills is Mary Dawn Failanga known for?
Mary Dawn Failanga has skills like Tourism, Customer Service, Time Management, Restaurants, Guest Service Management, Tour Counsellor, Food, Sales, International Hotel Management Specialization, Catering, Event Planning, Hotels.
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