• Leveraged project management and change management methodologies to ensure cross-functional projects are run efficiently, delivering within targets for scope, schedule, budget and delivering expected benefits• Provided consultation to administrative staff to determine solutions and manage development of several project initiatives and execution • Accomplished: Lead Operation’s standardization and improvement agenda, leveraging internal insight perspectives to shape and improve systems and processes for staff onboarding, training, professional development, and interdepartmental communication and collaboration

My assignment as an AmeriCorps VISTA is to work with the A Safe Haven Foundation, a non-profit dedicated to providing holistic care and services to assist individuals experiencing homelessness in regaining their independence. As a VISTA, I am responsible for building and improving the organization's internal communication systems and revitalizing its onboarding training system. I have managed several projects, including developing a training module for the AWARDS (a client information database) system, organized and coordinated protocol development and training for Suicide Intervention and Safety Plans, instituted and trained communication system for a Housing Program team, and an onboarding system and curriculum for Case Managers, Recovery Specialists, and Residential Monitors. I also assisted and coordinated efforts amongst the VISTA team to complete tasks tracked in Asana. This position is primarily remote with occasional in-office attendance for staff meetings.

• Negotiated partnership with Camp Lejeune Maniacs and Triad Women’s Rugby teams to bolster team numbers (from 7 to 26 members) and player development with end goal of developing three separate full-functioning women’s teams• Co-development and execution of joint strategic budget, fundraising, and recruitment plans• Established community connections with local businesses (i.e. Tap Tea Bar, Battle House, and Dig N’ Dive) for fundraisers and seeking to turn relationships into sponsorships, partnerships, and/or donors for women’s rugby development efforts• Manage player development in and out of practices; facilitate fundraising and recruitment activities and build promotional content for events, practices, and games

• Provide continuous improvement of all business operations & event logistics, including update and improve procedure and training manuals to reflect growing changes and needs and utilize Cascade to make necessary changes to organization website• Collect and track event costs and charges (i.e. catering invoices, invoices for external space rentals, additional event supplies)• Complete pre-approval and expense reports for domestic travel, meetings, events and other tasks, as well as create purchase orders in vendor management software• Prepare, route for signatures, and submit financial journal entries, deposit statements, space rental forms, and tenant lease agreements

• Led and assisted in the design, development, and implementation of programs for members to promote social responsibility, education, and health and life skills • Identified and analyzed member priorities, trends, and opportunities for social development, work in close collaboration with Teen and Youth Center staff and made recommendations to management• Created and facilitated two youth programs: Youth Rugby and Safe Haven with a curriculum focused on nurturing positive and healthy, social relationships by providing tools to understand and manage emotions and conflict

August 2016- December 2017 Center for Innovation and Entrepreneurship, University of North Carolina at Wilmington, Wilmington, NCOffice Manager, Graduate Assistant• Created a PowerPoint presentation that assisted in securing North Carolina state funding in the 2017-2018 fiscal year for this non-profit organization, the CIE• Developed original procedure and training Manuals for this start-up, as well as improved brand development through unique and eye-catching graphic designs• Handled all scheduling items, including domestic travel, meetings, events and other tasks associated as needed by CIE leadership, including organized meetings and conference calls, taking minutes as needed• Co-planned middle and high school visiting events to the CIE for the purpose of engaging and developing youth and social entrepreneurship among at-risk and early college studentsHonors/Certifications

I supervised 2-7 club sports teams per shift, providing each team with the appropriate equipment and water coolers. My responsibilities were supplying first-aid response care for any and all incidents and accidents, as well as submitting the appropriate paperwork in a timely manner. I advised my supervisor with suggestions to increase efficiency of Club Sports services for 39 teams to aid in their development and individual skills, as well as prevent all future risks and injuries to the patrons.

In this position, I demonstrated admirable customer service skills and received positive feedback on performance as complimented by customers. I assisted a party of 250+ customers acquire bowling equipment and resolve machinery issues for 3-4 hours and efficiently solved and prevented mechanical and technical issues with bowling alley machinery.

As President of the event planning organization, Student Activities Board, I managed six chairs and six committees with a total budget of $500,000 and supervised the planning of 2-6 events per month per committee. I held weekly executive board meetings for all chairs and advisors, as well as one-on-one meetings with all individuals. Some of my responsibilities included completing and filing monetary and promotion request forms at least 3 weeks in advance to ensure timely and efficient production of events. In addition, I communicated with other student organization leaders and ECU faculty to organize event collaborations.

Previously worked at this location from October 2009 - October 2010 and rehired for temporary summer job in 2013. I was responsible for placing 30+ orders daily, accurately and efficiently, and received positive feedback on customer service performance.

Working in a team of 5 or 6 people, communication and teamwork were required to complete a daily list of 10-15 beach houses with a total of 25+ beds. Our main responsibilities were to remove previous beddings from beds and replace them with fresh linens and assemble bed sheets, while exhibiting upscale customer service for clients.

On a regular shift, I supervised two or three associates, as well as the sales floor, and balanced 2 $200 registers. I aided the store in lowering internal and external store theft by 30% by closely monitoring employees and customer behavior during each shift. I exhibited professionalism when assisting unsatisfied customers with resolving their concerns.