Mariana Dias, Pmp, Prosci Email & Phone Number

Presented, implemented, and coached Agile Methodology;Efficiently managed over 150 projects at once;Successfully conducted Sprint Planning, Sprint Review, and Daily Stand up.

Worked with cross functional teams to deliver against agreed upon tasks;Established and maintained relationships with clients to ensure quality service and satisfaction;Managed deliverable scope, timeline and quality;Directed daily circulation operations;Managed and assigned daily workflow, created and adjusted work schedules.

Developed standardized reporting templates, resulting in efficient data collection;Developed strategies and managed market communications that drove service demand;Managed and monitored business operations, instructors and classes schedules, yearly budget plans and financial reports;Developed class curriculum using Trello software;Worked to ensure client.

Established and maintained relationships with clients to ensure quality service and satisfaction;Planned and coordinated the development of training materials;Planned social media postings through management software like Hootsuite, Later and Facebook Studio Creator.

Provided general basic reference and information services;Served as the person in charge in the absence of the library manager;Submitter and monitored technical reports;Managed libraries social media;Presented classes and performed 1-to-1 technical assistance on basic computer skills and library services and softwares;Developed program materials, including.

Kept library organized and books shelved by Dewey system;Assisted patrons to navigate library shelves;Provided excellent customer service.

Coached and mentored peers; Supported processes and policies, supplied business rules and procedures, and communicated the contexts in which the rules, processes and polices are applied;Provided input in creating and executing user documentation and training material;Resolved billing related issues.

Bellevue, WA

Utilized Excel, Word and PowerPoint for presentations to showcase product usage and enhancements;As a billing subject matter expert and trainer, coached and mentored peers;Collaborated with L3 to provide solutions to help generate improved processes, increased customer satisfaction, and enhanced effectiveness;Reviewed project documentation to ensure they.

Bellevue, WA

Rio De Janeiro Area, Brazil

Worked with post production teams for short videos focusing on timeliness and unique quality;Managed multiple projects simultaneously, and effectively tracked all requirements to ensure smooth delivery;Managed vendor relationships and communication;Provided ongoing status and progress reports;Assisted in execution of events: venue sourcing, creative.

Rio De Janeiro - Brazil

Delegated tasks and responsibilities to adhere to strict deadline and fulfill producer/director desired outcome;Proficiently organized and facilitated daily stand ups;Collaborated closely with Festival Director on backlog grooming to keep tasks relevant and prioritized;Communicated team’s progress via Burndown charts;Managed key stakeholders by.

São José Dos Campos Area, Brazil

Developed yearly communication plan, schedules and budget based on hospital needs;Operations liaison to multiple departments, including Faculty, Events, Marketing and Communications, HR, Finances and more;Worked closely with Events team to develop and execute fundraises to maximize awareness and raise funds for the hospital; Coordinated overall timelines.

Google Project Management Certificate

Bachelor'S Degree, Journalism

Aba, Administration

Associate Of Arts (A.A.), Movie Making, 3.46 Gpa

Incomplete