Mariana Dias, Pmp, Prosci Email & Phone Number

Presented, implemented, and coached Agile Methodology;Efficiently managed over 150 projects at once;Successfully conducted Sprint Planning, Sprint Review, and Daily Stand up.

Worked with cross functional teams to deliver against agreed upon tasks;Established and maintained relationships with clients to ensure quality service and satisfaction;Managed deliverable scope, timeline and quality;Directed daily circulation operations;Managed and assigned daily workflow, created and adjusted work schedules.

Developed standardized reporting templates, resulting in efficient data collection;Developed strategies and managed market communications that drove service demand;Managed and monitored business operations, instructors and classes schedules, yearly budget plans and financial reports;Developed class curriculum using Trello software;Worked to ensure client satisfaction while balancing profitability;Managed direct marketing campaigns from planning to delivery and measurement of effectiveness, including newsletter creation, email marketing, online and print marketing.

Established and maintained relationships with clients to ensure quality service and satisfaction;Planned and coordinated the development of training materials;Planned social media postings through management software like Hootsuite, Later and Facebook Studio Creator.

Provided general basic reference and information services;Served as the person in charge in the absence of the library manager;Submitter and monitored technical reports;Managed libraries social media;Presented classes and performed 1-to-1 technical assistance on basic computer skills and library services and softwares;Developed program materials, including reading lists, promotional displays and presentation materials;

Kept library organized and books shelved by Dewey system;Assisted patrons to navigate library shelves;Provided excellent customer service.

Coached and mentored peers; Supported processes and policies, supplied business rules and procedures, and communicated the contexts in which the rules, processes and polices are applied;Provided input in creating and executing user documentation and training material;Resolved billing related issues.

Bellevue, Wa

Utilized Excel, Word and PowerPoint for presentations to showcase product usage and enhancements;As a billing subject matter expert and trainer, coached and mentored peers;Collaborated with L3 to provide solutions to help generate improved processes, increased customer satisfaction, and enhanced effectiveness;Reviewed project documentation to ensure they were in compliance with quality standards.

Bellevue, Wa

Rio De Janeiro Area, Brazil

Worked with post production teams for short videos focusing on timeliness and unique quality;Managed multiple projects simultaneously, and effectively tracked all requirements to ensure smooth delivery;Managed vendor relationships and communication;Provided ongoing status and progress reports;Assisted in execution of events: venue sourcing, creative design, logistics and post-event feedback;

Rio De Janeiro - Brazil

Delegated tasks and responsibilities to adhere to strict deadline and fulfill producer/director desired outcome;Proficiently organized and facilitated daily stand ups;Collaborated closely with Festival Director on backlog grooming to keep tasks relevant and prioritized;Communicated team’s progress via Burndown charts;Managed key stakeholders by coordinating weekly status reports;Used Kanban boards to facilitate work visualization and ensure transparency.

São José Dos Campos Area, Brazil

Developed yearly communication plan, schedules and budget based on hospital needs;Operations liaison to multiple departments, including Faculty, Events, Marketing and Communications, HR, Finances and more;Worked closely with Events team to develop and execute fundraises to maximize awareness and raise funds for the hospital; Coordinated overall timelines with printing companies insuring marketing materials were delivered on time and with great quality;Developed, tracked and managed individual projects through review, approval and distribution of final assets; Managed marketing campaign launches.

Google Project Management Certificate

Bachelor'S Degree, Journalism

Aba, Administration

Associate Of Arts (A.A.), Movie Making, 3.46 Gpa

Incomplete