Transformation Manager
Current
Jun 2023 - Present
AeroLeads people directory · profile
Mary Duffield Email & Phone Number
Transformation Manager
at
Trust for Nature
1 work email found
@nab.com.au
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Transformation Manager
Location
Greater Melbourne Area, Australia
Company size
Who is Mary Duffield? Overview
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Quick answer
Mary Duffield is listed as Transformation Manager at Trust for Nature, a with 53 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a work email signal at nab.com.au and a matched LinkedIn profile for Mary Duffield.
Mary Duffield previously worked as Product Owner at Brighte and Digital Operations Manager at Speckle Financial Health. Mary Duffield holds Austalian Financial Services Licence from Swinburne University Of Technology.
Company email context
Email format at Trust for Nature
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{first}.{last}@nab.com.au
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Profile bio
About Mary Duffield
A skilled product and operations manager with significant experience in team leadership and organisational transformation. Have demonstrated capability in agile project management, continuous improvement, team analysis and reporting. Currently a Transformation manager at a not for profit looking at finding efficient ways of working to ensure strategic goals are met and positive impact is created within the community. Previously a product manager for a fintech company looking at sustainable and affordable energy products delivered through finance. Previously led a customer care call centre team within a digital start-up which disrupted the way financial services was delivered in Australia. Passionate about providing high quality innovative products and outstanding customer service. A values-driven leader, that creates a positive and high performing team environment that enables people to reach their full potential and deliver great outcomes. Over a 15-year career, held positions in customer service, operations, project management, product management and compliance within financial, digital and community sectorsKey competencies and skills:Operational Transformation and Innovation • Takes strategic concepts and transforms them into efficient products and operational processes• Leads operational transformation across multiple teams to deliver customer outcomes • Identifies opportunities for improvement and implements change to drive business efficiency and productivityPeople leadership • Leads and inspires diverse team across multiple business areas including call centre environment • Establishes high performing cultures with a focus on authenticity and accountability• Effective and authentic communicator Project and product management • Delivers projects on time, to quality and budget• Manages and reports against product performance indicators• Analyses and interprets data for business opportunitiesStrong influencing skills • Builds strong and beneficial stakeholder relationships, internally and externally • Adapts communication style to relevant audience Customer focused • Passionate about fair and respectful customer service • Designs and develops with high quality customer experience and outcomes at the forefront • Tests and reiterates processes with customer input and feedback to improve service offerings
Listed skills include Project Management, Process Improvement, Consumer Lending, Small Business Lending, and 15 others.
Current workplace
Mary Duffield's current company
Company context helps verify the profile and gives searchers a useful next step.
Trust For Nature
7 roles
Mary Duffield work experience
A career timeline built from the work history available for this profile.
Product Owner
• Designing and managing product systems for internal Brighte users • Defining a vision scope for internal products.• Defining business requirements for third party developers• Aligning stakeholders around the vision for the internal product.• Prioritising product features and capabilities.• Understanding and representing internal user needs.
Jan 2021 - Oct 2022
Digital Operations Manager
• Designed, set up and currently manage Customer Loan management System • Designed and implemented automated communication and collections strategy • Project managed the setup of the banking and payments system• Designed, implemented and managed Customer Care Call centre • People Management of Customer Care Call centre staff• Project management of operational transformation projects across business
Jul 2019 - Dec 2020
Online Operations Manager
Good Shepherd Microfinance
• Designed, implemented and managed Customer Care Call centre • People Management of Customer Care Call centre staff • Designed, set up and currently manage Customer Loan management System • Designed and implemented automated communication and collections strategy • Project managed the setup of the banking and payments system• Project management of operational transformation projects across business
Nov 2016 - Dec 2018
Operations Manager, Community Finance & Development
Leading operations and product management of Nab community loan products reporting to Manager Microfinance, Corporate Social Responsibility (Microfinance)Managed the StepUP Loan , NAB Micoenterprise Loan and Adds Up Savings Program
Jul 2012 - Nov 2016
Operations Manager - Corporate Social Responsibility (Microfinance)
• Lead operations and product management of Nab community loan products • Led product development and Innovation within Microfinance at NAB • Managed operational end to end process, credit and verification polices for two NAB Community Finance products StepUP and Microenterprise Loan. • Managed of internal and external stakeholders including Community and Government. Created and maintained program marketing and training material
Jul 2012 - Nov 2016
Compliance Analyst
Advising business on banking compliance standards reporting to Manager Compliance and Risk • Providing Compliance advice and guidance on major banking product and operational change projects • Compliance review and sign-off of internal and external communications including NAB product brochures, promotions and other marketing materials. • Providing product expertise to ensure the business achieves legal and regulatory compliance• Supports manager with implementing banking… Show more Advising business on banking compliance standards reporting to Manager Compliance and Risk • Providing Compliance advice and guidance on major banking product and operational change projects • Compliance review and sign-off of internal and external communications including NAB product brochures, promotions and other marketing materials. • Providing product expertise to ensure the business achieves legal and regulatory compliance• Supports manager with implementing banking regulatory change across the NAB product and retail business Show less
Mar 2010 - Jun 2012
Team & coworkers
Colleagues at Trust for Nature
Other employees you can reach at trustfornature.org.au. View company contacts for 53 employees →
RE
Robyn Edwards
Colleague at Trust For NatureVictoria, Australia
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CS
Chris Snell
Colleague at Trust For NatureMelbourne, Victoria, Australia
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OO
Oz Outback Rv
Colleague at Trust For NatureCroydon, Victoria, Australia
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KB
Kirsten Brewer
Colleague at Trust For NatureAustralia
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AK
Andrew Kuhlmann
Colleague at Trust For NatureMelbourne, Victoria, Australia
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PM
Peter Moulton
Colleague at Trust For NatureGreater Melbourne Area, Australia
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ED
Emily Dillon
Colleague at Trust For NatureCanberra, Australian Capital Territory, Australia
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AF
Andrew Foran
Colleague at Trust For NatureMelbourne, Victoria, Australia
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AB
Ash Bartley
Colleague at Trust For NatureMelbourne, Victoria, Australia
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WT
Warrick Turnbull
Colleague at Trust For NatureGreater Melbourne Area, Australia
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Robyn Edwards
Colleague at Trust For NatureVictoria, Australia
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CS
Chris Snell
Colleague at Trust For NatureMelbourne, Victoria, Australia
View →
OO
Oz Outback Rv
Colleague at Trust For NatureCroydon, Victoria, Australia
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KB
Kirsten Brewer
Colleague at Trust For NatureAustralia
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AK
Andrew Kuhlmann
Colleague at Trust For NatureMelbourne, Victoria, Australia
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PM
Peter Moulton
Colleague at Trust For NatureGreater Melbourne Area, Australia
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ED
Emily Dillon
Colleague at Trust For NatureCanberra, Australian Capital Territory, Australia
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AF
Andrew Foran
Colleague at Trust For NatureMelbourne, Victoria, Australia
View →
AB
Ash Bartley
Colleague at Trust For NatureMelbourne, Victoria, Australia
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WT
Warrick Turnbull
Colleague at Trust For NatureGreater Melbourne Area, Australia
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1 education record
Mary Duffield education
FAQ
Frequently asked questions about Mary Duffield
Quick answers generated from the profile data available on this page.
What company does Mary Duffield work for?
Mary Duffield works for Trust for Nature.
What is Mary Duffield's role at Trust for Nature?
Mary Duffield is listed as Transformation Manager at Trust for Nature.
What is Mary Duffield's email address?
AeroLeads has found 1 work email signal at @nab.com.au for Mary Duffield at Trust for Nature.
Where is Mary Duffield based?
Mary Duffield is based in Greater Melbourne Area, Australia while working with Trust for Nature.
What companies has Mary Duffield worked for?
Mary Duffield has worked for Trust For Nature, Brighte, Speckle Financial Health, Good Shepherd Microfinance, and National Australia Bank.
Who are Mary Duffield's colleagues at Trust for Nature?
Mary Duffield's colleagues at Trust for Nature include Robyn Edwards, Chris Snell, Oz Outback Rv, Kirsten Brewer, and Andrew Kuhlmann.
How can I contact Mary Duffield?
You can use AeroLeads to view verified contact signals for Mary Duffield at Trust for Nature, including work email, phone, and LinkedIn data when available.
What schools did Mary Duffield attend?
Mary Duffield holds Austalian Financial Services Licence from Swinburne University Of Technology.
What skills is Mary Duffield known for?
Mary Duffield is listed with skills including Project Management, Process Improvement, Consumer Lending, Small Business Lending, Product Management, Stakeholder Management, Credit, and Loans.
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