Mary Johnson Email & Phone Number

Tustin, California, United States

Lead daily studio operations, including staff scheduling, member services, and salesstrategies, resulting in consistent membership growth and retention.Improve member satisfaction through implementing fitness coaches to conductpersonalized consultations with members and aid in fostering a welcoming environment.Train and Develop staff, leading a high performing studio (#1 in Orange County) throughstrategic team performance goals.Manage financial aspects of the studio, including budgeting, inventory control, andexpense management.Coordinate marketing campaigns with regional teams, driving studio brand presence andengagement.

Buffalo, New York, United States

Led sales efforts for Verizon FiOS home services, consistently exceeding sales targets and driving customer acquisition.Developed and executed sales strategies to promote FiOS products, including internet, TV and phones services.Provided personalized product recommendations, resulting in high customer satisfaction and retention rates.Trained and mentored new sales team members, enhancing overall team performanceand sales effectiveness.Collaborated with cross-functional teams to optimize marketing initiatives and improvebrand visibility in target markets

West Seneca, New York, United States

Led a team focused on credit card loss mitigation, managing delinquent accounts from 60 days past due through pre-charge off, to reduce financial risk and save the bank significant capital.Developed and implemented strategies to recover outstanding debts, improvingdelinquency rates and minimizing losses.Trained and coached team members on effective communication and negotiationtechniques to resolve payment issues.Collaborated with cross-functional departments to streamline processes and enhanceefficiency in resolving delinquent accounts.Consistently exceeded department goals for loss recovery and delinquency reduction,contributing to overall financial performance of the organization and brand reputation.

Buffalo, New York, United States

Trained collection agents on the Fair Debt Collection Practices Act and State Laws along with the key skills in account recognition, negotiation, and loss mitigation for early stagedelinquencies to post charge off accounts from various financial institutions.Developed and delivered training programs to improve agents’ ability to identify high-riskaccounts and negotiate favorably.Provide ongoing coaching and performance evaluations, resulting in improved recoveryrates and reduced charge-offs for clients.Collaborated with management to align training programs with client needs andregulatory requirements.Contributed to operational efficiency by refining training processes and ensuringadherence to compliance standards in debt recovery.

Associate Of Science - As, Business, Management, Marketing, And Related Support Services, 4.0, Summa Cum Laude

Bachelor Of Science - Bs, Human Resources Management And Services, 4.0