• Top Performer achieving Year over Year acceleration in revenue and growth.• 180% over plan for 2023 with a 20% increase from 2022.• Developed a solid and trusting relationship between major key clients; DHS, DOS, FBI, CIA, State/Local Government Agencies.• Expanded the company with new sales, clients, and territories.• In-depth understanding of company key clients and their position in the industry.• Developed a complete understanding of key account needs.• Resolved key client issues and complaints.• Anticipated key account changes and improvements.• Self-motivated and self-directed.• Multitask, prioritize, and managed time efficiently.• Goal-oriented, organized team player.• Excellent interpersonal relationship skills.• Excellent verbal and written communication skills; listener and presenter.• Strong negotiation skills, with follow-through on client Government contracts.• Proven results of delivering client solutions and meeting sales goals.

• Achieved annual sales goals outlined by the Business Development Department and consistently grew customer base to meet the Company’s financial objectives for seven Barnes & Noble stores.• Increased account sales through proactive outreach to prospective corporate, institutional, school districts, non-profit agencies and literary organizations using the sales process to effectively target, initiate the appropriate contacts, and make sales presentations to close new business.• Conducted strategic sales negotiations with key accounts.• Generated and qualify sales leads and prepare sales action plans and strategies to achieve results. • Secured initial and ongoing meetings and conduct strategic and effective sales presentations with “C” level executives at corporations, institutions, school districts, nonprofit agencies and literary organizations to cultivate existing accounts and to generate new business. • Ensured customer service satisfaction and good client relationships, as well as following up on sales activity.• Researched the community to identify business opportunities, and create and implement programs to expand the Company’s sales potential. • Utilized account management tool to efficiently manage the sales process and customer database.• Attended weekly managers’ meetings and educate team about business development services, enthusiastically model selling behavior, shared technical knowledge, and recommended ways to connect our customers with the right solutions or products. (Left Position due to change in ownership of the company)

• Demonstrated a high-level of business acumen and created, modify and executed in-store business strategies to drive sales results and achieve individual and store goals in line with Company initiatives; used company reports to analyze business results• Effectively promoted all Brand Initiatives (Credit, Reward, Email Capture, etc.) and achieve all store and personal goals• Adjust and implement plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business• Lead the creation and implementation of the talent strategy to develop a high-performing and engaged team accountable for store results• Ensure talent is properly on boarded and adequately trained; provided the team with in-the-moment feedback and coaching on selling behaviors, customer service, operational tasks and merchandising• Manage the ongoing development of the team consisting up to 22 team members; including identifying and resolving performance issues and policy violations, in partnership with the District Manager and applicable Brand Headquarters partners• Network, recruit, interview and hire for open positions at all levels and build a bench of talent. • Lead the creation and implementation of strategies to achieve store shrink goals.• Manage the execution of the visual presentation, direction and updates.• Effectively manage payroll and all other controllable expenses.• Responsible for compliance with all Company policies and procedures, including the New York & Company Code of Business Conduct and Loss Prevention policies(Left position due to store closing)

• Ensured that all financial performance goals are met. Oversee the attainment of budgeted sales and profit goals through new business development and growth of the customer base.• Created long-term strategies for Command Center• Built the company’s profile and brand by securing new business.• Generated leads through advertising, marketing and networking. • Set staffing targets and assisted the staff in achieving them utilizing CRM and Sherpa.• Responsible for hiring, training, and guiding a team of recruiters.• Oversee the daily operations of the business and a team of recruiters (Recruited into Retail Management)

• Managed all aspects of multiple multi million dollar retail outlets.• Passionate brand ambassador - possessing extensive product knowledge. • Delivered consistent positive financial results through efficient management.• Controlled the store budget, ensuring the correct appropriation of the payroll to achieve the sales per hour (SPH) goal and all operational expenditures.• Analyzed business and created action plans.• Lead consistent focus on delivering exceptional customer service experience.• Ensure implementation of company selling strategies.• Managed a team of 16.• Coached, developed and maximized the success of all associates.• Ensured visual and merchandising standards and a positive in-store experience• In charge of all visuals and merchandising throughout the store during floor sets once a month• Developed staff for new store opening• Developed and maintained client list• Performed all aspects of shipping and receiving• Created schedules each week based on business needs• Ordered supplies and managed inventory supplies (Left Position due to National closing of all stores)

• Increased Annual Company Revenue by 79% by new business and brand awareness• Secured National Accounts for Retail Outlet• Managed staff of 12 and provided strong direction to team members utilizing CRM and Sherpa• High level of motivation and a self-starting attitude• Developed solid business, manuals, and sales programs required to achieve targets• Defined new markets and solutions to further solution offerings• Established processes and procedures to define initiate and execute new product introductions• Strong knowledge and understanding of product management and sales concepts/practices• Strong understanding of business and technical concepts• Sold and delivered projects that cover the full life cycle of assessment, design and implementation• Strong analytical and problem-solving skills• Excellent oral and written communication skills• An ability to think outside of the box, and thrive on new challenges (Relocated to Dallas, Texas)