Mary Mills Email & Phone Number

At Ace Handyman Services, we understand a home repair project is more than just tools and skills; it's about trust, reliability, and peace of mind. When it comes to choosing a Handyman Service, there are essential questions you should ask before inviting a Handyman into your home. 1. Is the Handyman insured and bonded?2. Is the Handyman covered by Workers' Compensation Insurance?3. Does the Handyman have a clear criminal background and drug screen?4. Does the Handyman offer a full 1-year warranty on all work performed?5. Does the Handyman have a dedicated office staff that will always answer the phone and help me? If you find yourself answering NO to any of these questions, it's time to consider Ace Handyman Services. We take great pride in offering an experience that will far exceed your expectations.If you’re concerned about who you can trust in your home, let's have a chat. Even if you choose not to use Ace Handyman Services, we're here to offer insights and advice that will help ensure you have the greatest peace of mind. Ace Handyman Services – Your Home Ally

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  General Manager

  Ace Handyman Services

  Sep 2023 - Present - Madison, Mississippi, United States

  Overview:- Primary contact for customer inquiries, adhering to a client-centric blueprint based on StratFix strategies.- Manage daily emails and promptly respond to customer queries.- Act as Client Service Representative and Scheduler, booking work orders and maintaining schedules.- Adjust schedules for job extensions to ensure client satisfaction.- Resolve client service issues, managing and following up on work orders.- Handle warranty calls to exceed client… Show more Overview:- Primary contact for customer inquiries, adhering to a client-centric blueprint based on StratFix strategies.- Manage daily emails and promptly respond to customer queries.- Act as Client Service Representative and Scheduler, booking work orders and maintaining schedules.- Adjust schedules for job extensions to ensure client satisfaction.- Resolve client service issues, managing and following up on work orders.- Handle warranty calls to exceed client expectations and maximize retention.Personnel Management:- Coordinate employee time-off and schedule adjustments.- Dispatch work orders for optimized workflow.- Handle payroll preparation and management, ensuring accuracy and timeliness.- Recruit Craftsman, create employment ads, and conduct interviews.- Oversee new hire orientation and maintain employee records, liaising with the Professional Employer Organization.Operations:- Address operational issues to ensure smooth workflow.- Process work invoices, export to QuickBooks, and manage payments.- Manage accounts payable and receivable, schedule payments, and handle past-due invoices.- Perform credit card reconciliation, file management, and office supply orders.- Prepare daily bank deposits and enter expense data.- Conduct monthly staff meetings and contribute to team success.- Utilize Service Titan for operational optimization and client service enhancement.Marketing:- Engage in weekly face-to-face networking to expand company presence.- Manage daily social media updates for increased online visibility.- Handle CMS, including content updates, website management, and collaboration with marketing partners. Show less