Mary E. Prendergast Email & Phone Number

Philadelphia

Led a cross-functional team that played a critical role in delivering functionality that made Xfinity Mobile’s wireless service extraordinarily successful in a mere 4-1/2 years. Since it’s May 2017 launch thru 2021, the marketplace’s response was amazing, resulting in $2.4 billion revenue, $2.8 million subscribers, and # 1 in customer satisfaction among full service wireless providers 2 years running (ASCI®).

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Led IT PMO in supporting 450+ IT organization and $64M to $95M IT project capital budget. Led project management and systems development life cycle activities. • Facilitated IT organization’s culture change, resulting in clearly defined roles, responsibilities, and deliverables. • Led development and implementation of design methodology to execute IT Enterprise Architecture Five-Year plan to move from legacy to new technology and a Service Oriented Architecture. • Collaborated with CIO and his senior leadership team to develop and implement project management process, utilized by project managers to initiate, plan, execute, control and close projects.• Developed process for IT portfolio report that aligns IT initiatives to company’s strategic priorities.

Reported to both the SVP of Organizational Effectiveness and the CIO. Established and led Enterprise PMO in supporting 1,200 IT staff and an IT budget of $100M+. • Facilitated design & implementation of a portfolio of IT initiatives supporting PFPC’s strategy to be the #1 supplier of fund administration services to the global investment management industry.• Executed culture change, leading IT senior management and project managers to embrace one uniform project management process and systems development life cycle methodology.

Led development and process improvement activities for IT’s Technology Operations data center. • Led staff of 10, with no practical experience with new technology, into a high-performing project management, development, testing, configuration management, and production support team.• Won executive approval of 49 metrics to measure 12 critical Technology Operations processes, and managed efforts to re-assess processes utilizing Lean Six Sigma DMAIC methodology.• Facilitated monthly governance meetings held to review performance against metric goals, compliance, and to identify and monitor actions to resolve non-compliance issues.• Collaborated with executive management, improving the productivity of the Technology Operations of 770 member organization by 15%.

• Drove the creation and implementation of methodology and plans that took the Global Trust Division of a major Wall Street Financial Institution from ground zero to successfully meeting aggressive Year 2000 Federal Regulatory Agency deadlines.

Global Business Services – Marketing Strategist• Facilitated creation of 1997 Marketing Strategy/Plan for AT&T’s $6.2B domestic voice business. Advanced Network Solutions – Business Manager• Collaborated with Sales to develop a strategy, meeting $6M revenue objective in year one of start-up.Bell Labs – Manager / Senior Consultant, Process Improvement Consulting Group • Turned fledgling process improvement consulting service into profitable business within 8 months. Computer Systems – Product Manager / Technical Sales Consultant • Led product team to achieve $11M+ in revenues two consecutive years. • Provided computer system solutions to large corporate clients, meeting $1M+ sales quotas.

Bachelor Of Science (Bs), Accounting

Master Of Business Administration - Mba, Computer Information Science