Mary Reiser Email & Phone Number

Baltimore, MD, US

Baltimore, Maryland, United States

• Helped homebuyers realize the American Dream by processing loans professionally and meticulously, while clearing communicating each step to the customer
• Served as the liaison between the hundreds of internal and external parties including the Underwriting, Settlement and Closing teams; the builder partner, Ryan Homes; and customers purchasing homes
• Consistently managed a pipeline of 50-70+ loans

Annapolis, MD

• Built and developed the company’s social media platform, engaging with an average of 3 potential business partners or clients weekly on social media channels
• Increased the awareness of and following of social media channels by thousands of individuals within the first year
• Gained the attention of several local media outlets who featured the company’s posts on their news channels

Baltimore, Maryland Area

· Provided an excellent shopping experience, addressed customer concerns, and enhanced the path-to-purchase in the Contact Center· Collaborated with team members to serve customers and resolve complex issues· Experience on phone, chat and email channels· Trained on and experienced with all aspects of order processing in SAP

Balimore

• Serviced 50 inquiries per day for the Non-Tier 1 D1 Collegiate accounts on phone and email channels
• Experienced using Ariba to place customized third-party licensee orders and using BI to generate reports and answer customer inquires
• Collaborated with team members and business partners to provide superb customer service for our account holders
• Found innovative solutions when product was either unavailable or delayed ensuring every team began their season fully outfitted
• Communicated with colleges, sales reps, third party manufacturers and internal team members to ensure efficient and accurate delivery of orders to our customers

Annapolis, MD

• Built and developed the company’s social media platforms and presence, winning the 2018, 2019 & 2020 What’s Up Magazine Best of Annapolis Competition in the Best Mortgage Lender Category
• Engaged with an average of 3 potential business partners or clients weekly on social media channels
• Analyzed and interpreted data analytic software to track the success of and inform new social media campaigns
• Increased the engagement and following of the social media accounts by over 100% within the first yearPlease click the link to the company website for more information and to check out the social media pages..