Mary Reynolds Email and Phone Number

• Engaged, proactive leader responsible for management of bank-wide consumer and mortgage loan operations, executing on vision for growth and direction• Led efforts to improve customer and employee experience through overhaul of life-of-loan process, building control, reducing errors, and promoting empowerment

• Responsible for building and strengthening relationships across multiple lines of business, specifically retail and commercial networks, while reinforcing department vision• Maintained consistent focus on delivering superior customer service, while continuing to expand loan products and footprint to drive revenue through origination, line utilization and fee income• Proactively involved in employee training efforts across retail network, redesigning loan application process to improve retail experience and centralize underwriting

• Led the strategic development of the Consumer Lending line of business to grow loan balances, enhance products through technology and process innovation, and increase revenue• Improved talent through cross training efforts, establishing personal and team goals, and redesign of work queue management resulting in record closing quarter in Bank history

• Responsible for developing a cross-functional team dedicated to home equity and consumer non-residential loan operations, processes and products • Significantly reduced turn time through development and implementation of paperless loan application and submission process for retail branches, tripling originations and increasing margin through risk-based pricing and products• Responsible for management, sales training and credit for newly launched bank branded Mastercard program comprising of consumer, business and corporate products