Mary D. Email & Phone Number

Los Angeles, CA, US

Greater Los Angeles Area

Greater Los Angeles Area

Greater Los Angeles Area

Supported company's online and offline communications with customers and the media to increase brand and product awareness. Created and maintained promotional and product materials, media releases, case studies and product videos. Provided event assistance that supported overall company strategy. Acted as a liaison with outside vendors and consultants and.

Greater Los Angeles Area

Provided sales and customer service support for top global sales regions. Managed the order to fulfillment process including order entry, administration, and shipping. Monitored the order tracking process to ensure orders were processed in accordance with the organization's customer service standards. Improved customer deliveries by utilizing problem.

San Francisco Bay Area

Led a team of three Service Professionals supporting all order to fulfillment processes and issues, receiving approximately 150 calls/day. Held team meetings with Sales counterparts to establish shared goals and enhance inter-departmental relationships. Provided training, feedback and assisted in the hiring process of service reps.

San Francisco Bay Area

Completed a minimum of 10 outbound calls/day, 2-4 Lynx contract signings per week and maintained constant communication with outside counterparts. Selected by Sales executive in 2001 to develop Lynx Information Service Reports Training program.

Los Angeles, California

Within 6 months promoted from Telemarketing Sales to an assigned territory, the result of consistently exceeding budget by 50%. Consequently, assigned territory produced $1.5M in 1995, a 66% increase over the previous year, while delivering a 30% gross profit margin. Streamlined account base by aggressive prospecting program, eliminating 30 non-productive.