Mary Beth Firestone Email & Phone Number

Dayton, Oh, Us

Boston, Ma, Us

• Lead analyst for Lexis Nexis Renewal MVR project with an estimated revenue increase of $150 million and a $15 million pre-tax operating income. Developed business requirements and test strategy. • Product owner style evaluation of business requirements and defect prioritization. Worked closely with Business Sponsor to drive out business needs. • Tests all lines of business through Customers First utilizing all User Groups ID.• Analyst on the countrywide rollout of the CFPLP / PLP Quick Quote application and Total Input initiative. • Key member of product team that built the highly successful first independent agency internet quoting system for Liberty Mutual (PLIQ) and its rule base.• Managed the research and preparation of rules and pricing through specific systems and tools such as AION, PLIQ, PLUS, Ratabase, and Knowledge Based Rules to meet specific state underwriting and pricing objectives.• Ratabase formulas and table construction, rate testing through Policy Test Rating. • Strategic liaison with IT for systems requirements and enhancements regarding the business vision, plan and the direct impact of the changes within the business units and IT.• Managed issues and defects in JIRA.• Completed production and user acceptance testing for monthly releases.• Active contributor to the development of project plans; assigned and monitored tasks, measured quality. • Monitored completion of key milestones and critical issues with recommendations to mitigate issues.

Managed a team of 12-16 underwriters and associate underwriters in delivering timely, high quality, and profitable products and services to agents.• Delegated authority based on experience and assisted in high hazard, complex accounts.• Prepared and managed the annual budget to met financial targets and expense goals.• Successfully monitored book of business assigned to the team to maximize profitability and growth and to ensure that pricing guidelines and standards for timeliness were met.• Trained, coached and mentored employees and developed programs to train new underwriters regarding products, processes, underwriting policies and standards.• Handled all DOI complaints for states assigned to and assisted in Market Conduct Exams.