Mary Rynhart (Msc) (Imi) Email & Phone Number

Wexford, Ie

Ireland

Ireland

Wexford, County Wexford, Ireland

Research customer requests for disputed itemsInvestigate and understand the customer journey Update informationProcess any other specific requests via mail, email and phone callsHandle immediately, within regulated timeframes or direct to the appropriate resolver group for further investigation/resolutionHandle a range of customer interactions including complaints and queriesEnsure customer is fully informed and appropriately advised on steps towards resolution and associated timeframesUse information and resources available to investigate and resolve customer queries immediately or direct to the appropriate resolver group for further investigation/resolutionWhere immediate resolution is not possible, case-manage the resolution process and associated customer interactions Use a variety of customer channels and communication tools to interact with the customer, including telephone, e-mail, letter, Social Media, Chat and othersWork to agreed goals with a high priority on qualityIn my day-to-day role I display:Good customer service experience Good experience of managing conflict and difficult conversationsGood computer skills able to use MS Office word, Excel, G Suite, IBM, Salesforce, Foundever Telephone systemAdhering to requirements of working within a regulated environmentGood experience of handling vulnerable customers

Wexford, County Wexford, Ireland

• Working to meet Service level agreements for the client• Providing first point of contact for clients’ customers to assist with payments, investigate issues and offer solutions on the same call where possible. Create follow up action if FPOC resolution is not possible.• Provide conflict resolution and mediation by working with other departments to problem solve and provide a solution while complying with company policy, data protection regulations and industry standards.• Adhering to Data protection regulations and protocols while providing a friendly, personal & respectful service to the customer being mindful of confidentiality and sensitive issues/situations. • Manage customer expectations assertively where the solution is not their desired outcome. • Proactively complete provided training programs.• Excellent team communication and engagement providing assistance to new team members where possible.

Wexford

•Analyst role covering data and production of reports to assist the leadership team, make key decisions, measure operational performance, create business insight, identify risk and address new problems, enhance business performance that leads to better business outcomes.• Produce daily/weekly/monthly/quarterly KPI and operational reporting• Collates data supporting initiatives and publishes benefit trackers on a monthly basis• Produce and translate complex analysis for review by senior management• Produce and maintain a suite of operational dashboards which are circulated to management team on a monthly basis• Working closely with internal teams to generate insights, solve problems, and inform business to make critical decisions• Development of reporting tools to support a self-service MI capability.• Data manipulation / data discovery across multiple systems, including CAPs, Business Objects and others as required.• Utilise excel from a very advanced level to create / build tools / templates to enable users to pull data easily.

Cork

Project Managing Supplier promotional activity

South East Ireland

Conduct Training Needs AnalysisDeliver TrainingProvide support for HR processesDesign and implement new coursesSupport implementation of new HR initiativesChange management - nurture and support change in environment, mindset and cultureTrain trainers in store and liaise and support the trainers to ensure effective and efficient training is being deliveredConduct training audits to evaluate the effectiveness of training

Waterford

As stated on WIT's website, the Masters of Science in Global Financial Information Systems (MSc in GFIS) (Level 9) was developed in response to the current and future demand from the Financial Services (FS) industry, for hybrid finance-technology graduates with a specific focus on the application of ICT to Financial Services. Developed in conjunction with a number of FS companies from Ireland and the UK, the objective of the MSc in GFIS is to enable high calibre graduates to rapidly develop quantitative, analytical, and ICT skills and experience, embedded in a comprehensive knowledge and understanding of Financial Services.However, the depth, standard and transferability of the skill-set and knowledge acquired on the programme, also means that graduates are in demand from companies in other professional industries. Subjects covered include mastering systems such as SQL, Oracle, Erwin and SPSS. The MSc in GFIS was also shortlisted as Best New Course of the Year at the Postgrad Ireland Awards held at the Mansion House, Dublin in April 2014.

Nationwide

SEO & Digital marketing (not limited to) as follows: -Implementation of a digital marketing strategy including all areas of PPC; Affiliate; Email; SEO; Content creation and management and email marketing campaigns-Creation of the Social Media strategy-Measurement, analyses and evaluation tools for website and digital activity-Manage reporting tools-Work to and manage budgets-Affiliate marketing and building new online partnerships -Create digital marketing plans-Increase customer website activity, experience and conversion rates-Create and implement email marketing campaigns-report on the click through rates and revenue stream generated from email campaigns where required-PPC, SEO, Affiliate, Email and Analytics-ecommerce campaigns-Strong understanding of SEO principles-Social Media Marketing-Optimised industry specific Copywriting

Professional Certificate In Insurance (Apa), Commercial & Personal General Insurance

Master Of Science (Msc), Global Financial Information Systems

The programme is delivered over a 12-month period whereby the first 9 months are spent on-campus at WIT, and the final 3 months comprise.

Honours Degree, Hons Bbs In Accounting

National Certificate, Nc In Electronics And Communication Systems