Mary Gannom Email & Phone Number

Administer enterprise-wide Electronic Mail, Voice, Document Storage or other end user systems. Effectively utilize and support office and reporting tools and provide expertise in creation of customized work products. Implement, track, and support bank technology, systems & applications by ensuring that proper installation, maintenance and updates, including documentation, are completed. Provide continuous support for all I.T. departmental activities and projects and contribute to the success of the Information Technology team by providing expertise in relevant areas. Work with vendors to ensure efficiency and functionality of enhancements. Ensure that up-to-date device, application and system documentation is maintained. Actively supports users by resolving daily questions and requests or escalating appropriately. Utilize, update and enhance internal control and documentation systems including those used for change management, ticket management and knowledge base/documentation systems. Configure, deploy and troubleshoot desktop hardware and software. Provide advanced workstation and application troubleshooting, systems repair and assistance with IT projects. Manage Microsoft and other key licenses ensuring compliance and best value

Muncie Main Office

Business Management

Education record

Activities and Societies: Marching Band and Swing Choir