Mary Haas Email & Phone Number

Address all new and transferred wind and water claims which are insured for $750,000+ under Coverage A. - Provide excellent customer service while handling CAT and non-CAT claims for insureds with high valued homes. - Maintain an updated claim file with notes of claim progress, phone calls and authority.

Review and handle Hurricane Ian wind and loss assessment claims in the state of Florida. - Efficiently review and address all incoming claims, letters of representation, field adjuster reports, expert/engineer reports, weather reports, water mitigation invoices, tarp invoices, e-mails and phone calls. - Draft appropriate denials, payment letters and.

Files which were flagged as potentials for litigation were handled until resolution in an effort to avoid a lawsuit being filed. - Identify areas of claim mishandling which make the claim a candidate for possible litigation and obtain authority for negotiations. - Resume claim handling and process any reports or denials as needed. On files which were.

Assist with settlement of litigated files with opposing counsel prior to Tower Hill assigning defense counsel to the lawsuit. - Review the pre-lawsuit claim files to gain an understanding of the progress from the time the claim was filed until the lawsuit was initiated. - Obtain authority for negotiations and document all settlement offers and counters.

Review and handle daily property water, wind, hail and lightning claims in the state of Florida as well as freeze claims due to the Southern Winter Event in the state of Texas while utilizing the Citadel Claims Management System and Symbility. - Effectively manage claim files by maintaining an understanding of policy forms (HO-3, HO-4, HO-6, DP-3, DP-1.

Columbia, South Carolina, United States

• Efficiently evaluate and investigate multiple types of daily property claims, including water, mold, lightning, theft, etc. in the states of Florida and South Carolina using the Guidewire Claimcenter software.
• Ensure that claim files are reviewed and analyzed timely while applying the appropriate policy language and communicating with all involved parties.
• Maintain a thorough understanding of the HO-3, HO-6 and DP-3 polices and their endorsements.
• Effectively review field inspection reports, mitigation/remediation reports, pre-purchase inspections and expert/engineer reports as they pertain to the claim.

Columbia, South Carolina, United States

• Ensured every client had the Perfect Client Experience with every interaction they had at the bank.
• Uncovered opportunities to help clients financially by having consultative conversations on a daily basis and providing conflict resolution by utilizing the LAST model.
• Provided assistance universally by being able to make deposits and withdrawals for clients as well as submit loan applications, send wires, open and close accounts, and notarize appropriate documents.

Columbia, SC

• Provided an excellent dining experience by offering quick, friendly, and accurate service to customers.
• Partnered with team members to serve meals and beverages in a timely and organized fashion.
• Consistently anticipated the needs of customers to ensure they were totally satisfied with their experience.

Columbia, SC

• Support attorneys and representatives in achieving their objectives by assisting with all needs.
• Answered phones and fielded calls from constituents to pass along to my supervisor.
• Managed organization and filing of bills so that they were easily and quickly located upon request.

Rock Hill, SC

• Provided excellent customer service, prepared orders, and kept the restaurant clean.
• Improved service by striving to provide meals to customers in less than two minutes.
• Displayed customer service by checking in on at least 10 customers every shift to clear trays, refresh beverages, or anything else requested.
• Received a Customer Service award after attending two training sessions and meeting customer service requirements.