Mary Grace De Leon Email & Phone Number

Dublin City, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Managed relationships and provided support to key internal and external stake holders in the Banks/Financial Institutions, Cash Client Service• Provided operational sales support for 300 EMEA-based Financial Institutions consisting of Banks and Broker Dealers account at a global level• Worked on different projects with the technical unit on systems enhancement to improve day-to-day work and reduce manual touchpoints resulting to 1-hour time saving per day for each of the 15 Client… Show more • Managed relationships and provided support to key internal and external stake holders in the Banks/Financial Institutions, Cash Client Service• Provided operational sales support for 300 EMEA-based Financial Institutions consisting of Banks and Broker Dealers account at a global level• Worked on different projects with the technical unit on systems enhancement to improve day-to-day work and reduce manual touchpoints resulting to 1-hour time saving per day for each of the 15 Client Service Representative• Managed complex inquiries and client escalations, delivered trainings and coaching to junior team members for performance improvement• Promoted and provided guidance to clients of on-line banking and other self-service tools available. Collaborated with the Client Operations Leads and Sales Management team in identifying potential solutions, opportunities to address client needs resulting to 20% inquiry reduction and improved client experience and transaction metrics• Reviewed of onboarding and implementation to include rules for setting up payments, statements, interest conditions and billing ensuring that client’s account have all the required set-up Show less

Dublin City, County Dublin, Ireland

• Managed the scheduling of Title Documents & Updating in in-house system• Dealt with conveyance documents and coordinating with banks• Managed day-to-day correspondences and queries

Dubai, United Arab Emirates

• Developed and maintained strong client relationships with key distributors in EMEA markets• Exceeded annual sales targets by 117%• Received order, prepared, and sent sales contract • Checked that Letter of Credit received and arranged shipping of products with the Logistics Department• Compiled comprehensive lists describing product and service offerings

Cpd Diploma, Data Analysis For Professional

Bachelors Of Science In Commerce, Business, Management, Marketing, And Related Support Services