Mary Grace Ecalla Email & Phone Number

Tel Aviv District, Israel

- Building rapport with clients, offering suitable apartments based on guests' preferences.- Entering all confirmed reservations into the computer systems verifying that all information obtained is correct.- Checking the arrival list of the guest to ensure that the reservation information is correctly set up in the system and requests are delegated to the corresponding departments.- Charging of credit cards in accordance with the cancellation policy of the booking.- Coordinating essential details with the ground team prior to guest arrival.

Orchard, Singapore

- Setting up group reservation in the system ensuring that the contracted room nights are utilized based on contract.- Checking hotel inventory e.g. Room type, overbooking limits, system interface issue - Assisting the manager when it comes to forecast, complaints and strategy in upselling. In charge of reservations department in the absence of manager.

Sentosa Cove Singapore

- Responsible for the input of reservations into the computer including online reservations.- Checking arrival list of the guest to ensure that the reservation information is correctly set up in the system- Setting up group reservation in the system ensuring that the contracted room nights are utilized based on contract- Entering all confirmed reservations into the computer systems verifying that all information obtained is correct.- Selling the hotel rooms to prospective clients

Orchard, Singapore

- Responsible for the input of reservations into the computer including online reservations.- Entering all confirmed reservations into the computer systems verifying that all information obtained is correct.- Selling the hotel rooms to prospective clients

Quezon City, National Capital Region, Philippines

- Provide high quality service to achieve maximum customer satisfaction within specified Performance Level Agreements. - Responsible for relationship building and account management while resolving customer inquiries in a professional manner. - Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Makati, National Capital Region, Philippines

- Responsible for providing accurate information, processing callers request, and understanding consumers needs and situations)- Employee of the month (January 2010)