I am a business systems analyst with over six years of experience in the banking and tech sectors, where I have designed, implemented, and supported digital applications and processes that improve operational efficiency, customer satisfaction, and regulatory compliance. I am passionate about finding innovative solutions that meet the needs of various stakeholders, from front-line staff to executives, and from customers to vendors.In past roles, I have lead IT teams in building an enterprise systems program, including IT security, policies, and training. I also managed legal operations, standing up a contract lifecycle management tool, Ironclad, and creating contract workflows, approval paths, and redline functionality. Additionally, I've worked on several projects involving DocuSign and Salesforce, where I collected business requirements, translated them to engineers, assisted with testing, training, and hypercare, and documented fixes and enhancements. I have extensive knowledge of software management, Jira service desk, Jira sprint planning, vendor management, and UAT/EUAT. I am proficient in process mapping, acceptance testing, and IT service desk. My goal is to leverage my skills and expertise to help companies achieve their vision of transforming the way businesses work.
Listed skills include Customer Service, Editing, Banking, Training, and 14 others.
