Mary E. Riley Email & Phone Number

Keene, Nh, Us

London, Gb

London, Gb

- Managed the daily activities of high-volume and fast-paced medical communication deliverables and live/virtual meetings and events for a client in the COVID-19 vaccine arena while effectively growing the team from 1 project manager to 3 and 1 Sr. Project Coordinator.- Effectively managed ever-evolving product changes related to EUA information, Important Safety Information, and PI/Label updates by determining project impact by adjusting timelines, organizing priorities within the team, and using a whole team approach to meet deadlines.- Established a robust client-agency relationship to drive communication, quality, service, and customer satisfaction. In an agency-driven client feedback survey, project management received the highest rating for “demonstrates proactive and adept project management. Projects are delivered according to milestones and required deadlines. They drive effective status reporting, timeline, and financial management.”- Participated as a core team member and managed the internal OH team tasked with developing high-science deliverables through a new Agile content development process in partnership with the client. In doing so, I created a unique and lean way of working at OH to decrease turnaround times. The methods shaped, strategies tested, and lessons learned will be used as a base case to guide and influence the new Agile teams that the client is opening in other product areas. The fastest resource took 103 days: a decrease from the pre-agile process of 6-9 months.- Exhibited frequent problem-solving skills while “seeing the future” to prevent possible inefficiencies, obstacles, and risks while offering recommendations.- Developed team standard operating procedures, roles and responsibilities guidance, onboarding checklists, team guides, and templates.- Acted as the leader of status meetings, client communication, and participation in regulatory committee meetings.

Keene, Nh, Us

-Directly supported administrative leadership in Hospital Incident Command (IC) during the COVID-19 Pandemic. Monitored all details of the Operations Team’s action plan totaling more than 180 small-medium projects in a four-month period and unprecedented turnaround times.-Collaborated with area leaders to develop an organization-wide project plan for 72 departments to create 132 individual pandemic surge plans and infection prevention plans using a standardized process and template.-Continuously monitored pandemic surge/ infection prevention plan progress while providing coaching to the policy management system. 100% of the plans were completed in advance of the 2nd wave COVID-19, providing a streamlined and standard process for operations.-Initiated and directed the Joint Commission/ Standards Readiness Steering Committee by developing a standardized tracking and reporting process to address areas of the broadest and highest risks throughout the organization. -Successfully developed and executed action plan monitoring on 56 post-Joint Commission survey performance improvement projects, with 17 action plan owners, to correct all findings with sustainable improvement within the regulatory requirement of 45 days.-Managed a six-team cross-functional project to address the root causes of a “Rapid Response Team -Code Blue” event; assembled to identify the systemic defects and implement organization-wide sustainable improvements to patient outcomes in safe and effective care.-Led a cross-departmental project team to identify the root causes of staff reported company-wide linen/laundry issues, developed and tested solutions, and guided the team to develop standardized and controlled hand-off to operations.-Encouraged the education and use of the standard project management tools and methodologies by developing educational slide decks and a project management office intranet page.

Keene, Nh, Us

Peterborough, New Hampshire, Us

-Managed the schedules and communications of the Chief Nursing Officer, VP of Patient Care Services, and the Chief Medical Officer.-Performed usual administrative and clerical support functions including answering phones, preparing correspondence, calendaring schedules and meetings, ordering supplies, maintaining files and records, and preparing meeting agendas and minutes.-Assisted with numerous highly confidential functions including affiliation meetings and human resources document organization. Compiled, formatted, prepared, and distributed Committee meeting materials, minutes and records.-Obtained Lean Six Sigma Greenbelt Certification in 2016. The final project reviewed and developed safer patient hand-off/ transfer processes at MCH’s Emergency Department. Ultimately, increasing the quality of patient care and process improvement by 40%.

Peterborough, New Hampshire, Us

Burlington, Massachusetts, Us

-Managed the schedules of the Vice President and the Medical Director of the Cancer Institute.-Provided office management including ordering and maintaining supplies, coordinating with human resources, onboarding new employees, and processing payroll for all staff.-Effectively lead and organized the 2013 & 2014 Cancer Walk Run Registration, while acting as a vital member of the Committee overseeing the event.

Irvine, California, Us

-Maintained VP of Sales and Operations schedule and meetings. Coordinated frequent executive travel arrangements and changes.-Managed logistics, budget, planning, coordination, and execution of small, medium, and large sales and operational team events.-Created & implemented company-wide Joint Commission preparation procedures, resulting in Accreditation – 2008 & 2011

Bachelor Of Liberal Arts, Criminal Justice & Sociology

Certificate, Project Management

Diploma, Massage Therapy