Mary Helton

Mary Helton Email and Phone Number

Technical Logistics Specialist/ Router/Account Recievable @ SimpliSafe
boston, massachusetts, united states
Mary Helton's Location
Greater Richmond Region, United States
Mary Helton's Contact Details

Mary Helton personal email

n/a
About Mary Helton

Seasoned employee with more than 20 years of experience in a fast-paced work environment. Strong time management, prioritization abilities and excellent interpersonal skills. Reliable with a proven ability to manage multiple projects while meeting challenging deadlines and objectives. Dedicated to maintaining customer satisfaction and contributing to company success. Proven track record for achieving exceptional results.

Mary Helton's Current Company Details
SimpliSafe

Simplisafe

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Technical Logistics Specialist/ Router/Account Recievable
boston, massachusetts, united states
Website:
simplisafe.com
Employees:
534
Mary Helton Work Experience Details
  • Simplisafe
    Emergency Dispatcher
    Simplisafe Jun 2023 - Present
    Richmond, Virginia, United States
    Provide top tier monitoring support to all customers Receive and respond to multiple emergency and non emergency calls from customers as well as other agencies Enter clear and concise data in the computer database to maintain correct records
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  • Micheal And Son
    Service Dispatcher
    Micheal And Son Aug 2022 - May 2023
    Richmond City County, Virginia, United States
    Assisted technician with incoming jobs,and job routesProcessed multiple payments via phone calls from customers and technicians Respond and processed emails about issues customers may haveMonitor technician jobs to make sure all jobs are complete
  • Capital One
    Fraud Specialist
    Capital One Dec 2018 - May 2022
    Richmond, Virginia
    View
  • Comcast
    Technical Logistics/ Router
    Comcast Jul 2013 - Nov 2018
    Richmond, Virginia Area
    • Quality control and auditing of technician schedules and areas to ensure system accuracy• Pre-routing priority and specialty work orders to the appropriate technicians while also matching work orders to technician skill sets. Routing work orders nightly to 200+ technicians accurately and efficiently. • Creation of morning reports detailing work routed for use of both local and senior leadership• Additional duties include coverage of live chat queue with Customer Service to assist with customer escalations real time, responding to a high volume of email requests quickly as well as serving as the point of contact for the department when the Supervisor is unavailable.
    View
  • Comcast Cable
    Customer Account Executive
    Comcast Cable May 2006 - Jul 2013
    Richmond, Virginia Area
    • Taking inbound customer calls in a high volume center in regard to billing issues, payments and technical support of multiple products. Also, sharing features and benefits of new products and services. • Exceeded daily, weekly and monthly metrics and benchmarks. • Hand-picked to be a member of a specialty escalation team assisting with the resolution and de-escalation of highly escalated customers to reduce corporate escalations.
  • Suburban Propane
    Accounts Receivable Supervisor
    Suburban Propane Jul 2007 - Apr 2012
    • Training of peers daily job functions and company policies. • Researching and processing misapplied payments to ensure customer satisfaction. • Worked closely with third party vendors to ensure payments were processed in a timely manner. • Balanced all deposits on a daily basis.
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  • Cavalier Telephone
    Accounts Receivable Supervisor
    Cavalier Telephone Nov 2000 - Feb 2006
    Richmond, Virginia Area
    Research and process misapplied paymentsWork with 3rd party venders to make sure payments were processed in a timely mannerProcess and balance daily deposits
    View

Mary Helton Skills

Customer Experience Teamwork Team Building Customer Satisfaction Social Listening Troubleshooting Team Leadership Customer Service

Mary Helton Education Details

  • Huguenot High School, Richmond Va
    Huguenot High School, Richmond Va

Frequently Asked Questions about Mary Helton

What company does Mary Helton work for?

Mary Helton works for Simplisafe

What is Mary Helton's role at the current company?

Mary Helton's current role is Technical Logistics Specialist/ Router/Account Recievable.

What is Mary Helton's email address?

Mary Helton's email address is ma****@****ast.com

What schools did Mary Helton attend?

Mary Helton attended Huguenot High School, Richmond Va.

What skills is Mary Helton known for?

Mary Helton has skills like Customer Experience, Teamwork, Team Building, Customer Satisfaction, Social Listening, Troubleshooting, Team Leadership, Customer Service.

Who are Mary Helton's colleagues?

Mary Helton's colleagues are Camoy Creary, Bonnie Madeiros, Isom Graddy, Abayomi F., Taylor White, Roy Minas, Mateo Cervilla.

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