Mary Houle Email & Phone Number

California, United States

San Diego, Ca

Greater San Diego Area

Short term contract position at Qualcomm, Inc. Responsible for maintenance and analysis of project resource data in a custom Boardwalk database, creating reports using QlikView and Excel pivot tables, creating and updating process documentation, training end-users and providing support for department site collection in SharePoint.

Greater San Diego Area

Short term contract project at Konica-Minolta Business Solutions. Review and test software requirements; create and execute master test plan and UAT testing checklist; test and re-test software; document issues and bugs for developers.

Greater Minneapolis-St. Paul Area

Management and oversight of the firm’s intranet/portal using Microsoft SharePoint Server. Responsibilities include: gather requirements from business units and design/develop needs-based solutions; conduct analysis of manual business processes and work with business users to develop automated solutions, including the use of forms and workflows; develop and document best practices and governance guidelines; create training curriculum; train and support site owners; coordinate and assist with software upgrades; develop and maintain strong vendor relationships. Administration of the firm’s CRM system using Lexis-Nexis InterAction. Responsibilities include: develop best practices and document procedures; co-author training curriculum; assist with end-user training; develop and lead user adoption and training initiative; troubleshoot data issues; coordinate and assist with software upgrades; train and supervise Data Steward position;

Greater Minneapolis-St. Paul Area

Management and oversight of the firm’s intranet/portal using Microsoft SharePoint Server and administration of the firm’s CRM system using Lexis-Nexis InterAction (see current position for more detail).Management of the firm’s extensive software library: managed all software rollout and update projects within prescribed timelines and budget constraints; supervised and mentored software support and IT administrative staff; assisted with troubleshooting and resolving software issues; developed and documented IT department best practices; communicated with end-users and management regarding new products and software issues; developed software training curriculum and conduct end-user training; prepared and monitored annual software budget; researched, evaluated and recommended new products; negotiated license and maintenance contracts including the firm’s Microsoft Enterprise Agreement; developed and maintained strong vendor relationships.

Greater Minneapolis-St. Paul Area

Created a new Litigation Support practice area for the firm, including development of processes and procedures and creating documentation for handling discovery databases, imaging systems and electronic trial presentations. Designed and developed litigation support databases. Created training materials for litigation support software and conducted end-user training. Provided technology consulting to attorneys, paralegals and administrative staff regarding discovery management and trial preparation.

Greater Minneapolis-St. Paul Area