Perform a variety of administrative duties, including payroll, clinical staff support, client order processing, and employee scheduling to meet client needs. Conduct interviews, hire, schedule, and manage payroll for field employees. Provide administrative support for NURSEFirst operations, ensuring efficient and effective service delivery. Understand basic clinical issues and conduct business diplomatically and confidentially using effective communication skills. Serve as the primary contact for field nurses and aides, participating in initial interviews and prescreening prospective employees. Maintain accurate, clear documentation of employee incidents for the Branch Manager, aiding in counseling and field staff evaluations as needed.

Ensure patient safety and well-being in the Medical Stabilization Unit and Residential Inpatient Treatment. Assist nursing staff with vitals, searches, and screenings. Conduct regular rounds to monitor patient location and safety, and escort patients to appointments and other needs. Manage crisis situations and handle Against Medical Advice (AMA) blocking effectively. Facilitate patient transfers within the facility and coordinate referrals to external facilities.

Organize and oversee daily tasks for staff members, ensuring completion and communicating needs to the Program Director, other departments, and next shift staff members. Problem-solve and manage various departmental operations throughout the day. Complete patient admissions and assist with the assessment process. Handle insurance pre-certifications prior to patient admissions. Participate in the treatment team, assess each patient to determine the most clinically appropriate treatment, and coordinate transitions or make appropriate referrals as necessary. Frequently manage crisis interventions and work to resolve situations effectively. Conduct facility orientation for new patients and programs, and participate in interviews with potential new hires alongside the Program Director.

Ensure patient safety and maintain a therapeutic environment for patients and families at all times. Facilitate open and honest communication with peers and supervisors. Notify the nurse in charge of any unusual physical symptoms in patients upon admission or during their stay. Complete and update AO Patient Record Keeping Instruments at the beginning of each shift, including verbal and written communications between shifts and updating whiteboards and other systems. Maintain the highest level of confidentiality for all patient information. Thoroughly, accurately, and promptly complete patient admissions, with attention to critical information such as suicidal or homicidal tendencies. Ensure Urine Drug Screens (UDS) are correctly completed within five hours of admission and properly documented. Notify referral sources of patient admissions at the time of admission and document appropriately in contact logs and admission checklists. Complete Diagnostic Summaries for each patient within 48 hours post-transfer to the appropriate program. Ensure thorough communication internally and externally with patients, other departments, staff, families, and referral sources.

Maintain comprehensive knowledge of incoming and outgoing patient arrivals. Monitor and actively supervise patients in "12 Step" program activities. Prepare and deliver lectures and group sessions, including AA Big Book/NA Basic Text Studies and other 12 Step recovery-focused groups. Ensure patient safety at all times. Assist in patient care by conducting searches, screenings, and obtaining Urine Drug Screens (UDS) for new and current patients. Aid in administering and scoring assessments. Maintain a driver’s license with an F-endorsement and provide transportation for patients to and from facilities for special groups and activities. Conduct searches of belongings, luggage, facilities, and vehicles. Fulfill training requirements as defined by Cornerstone policy, The Joint Commission, and Tennessee Licensure. Consistently provide respectful and compassionate care to patients.

Interact with clients throughout the working shift, and assist the clients with functional needs. Is responsible for managing the daily milieu of the facility, ensuring the safety of clients, and maintaining a therapeutic environment. Expected to familiarize with the histories and needs of the clients, and be capable of identifying cues and behaviors that may indicate a change in client’s status or condition. Documents in each individual client’s charts, communicates with nurses, psychotherapists and physicians, and be available to serve the client’s families or guardians with their needs.

Interact with clients throughout the shift, providing assistance with their functional needs. Manage the daily operations of the facility, ensuring client safety and maintaining a therapeutic environment.Familiarize with client histories and needs, identifying cues and behaviors that may indicate changes in their status or condition. Document interactions and observations in individual client charts. Communicate effectively with nurses, psychotherapists, and physicians. Serve as a point of contact for clients' families or guardians, addressing their needs and concerns.

Collaborated with the administrative team to enhance operational efficiency. Addressed customer service inquiries promptly and accurately. Built customer loyalty through follow-up calls for those reporting product issues. Provided precise and relevant information in response to customer support tickets. Processed chargebacks and dispute requests. Assisted upper management with special projects as requested. Conducted cold calls to merchants and customers regarding merchandise and potential sellers.

Efficiently managed and processed web orders, including printing and fulfilling merchandise requests from stock and sales floor. Organized and prepared merchandise for shipment, including creating UPS labels and ensuring timely dispatch. Assisted customers in locating desired products, providing knowledgeable and friendly service. Handled customer communications, including emails, refunds, and exchanges, ensuring a positive shopping experience. Delivered exceptional customer service, successfully engaging with both customers and retail buyers.