Overseeing the production of all publications that fall under the No.1 Media catalogue which include Business Cork and Hi Magazine which are both currently in a stage of growth.

Clinic Coordinator in Corks finest aesthetic clinic. We specialize in really excellent skincare, Anti Ageing Microdermabrasion, Silkpeel, Thermavein, Botox and dermal fillers. We cater for both men and women. Daily Duties : Obtain information by contacting appropriate personnel or patients. Pullpatient charts for upcoming appointments. Maintain complete confidentialityin accordance with organisation and legal requirements. Update daily CRM system Phorest totrack sales. Write reports, emails, memoranda, letters and releases. Keptdepartment clean, organised and professional. Increased team sales byimplementing several process improvements. Conceptualise and implementnew and more efficient filing system. Contributed to relevant blogs, conferencesand events both off-line and online to increase brand awareness. Analyseratings and programming features of competitors to evaluate the effectivenessof marketing strategies. Help clients select products that best fit theirpersonal needs. Open and close the clinic, which included counting cashdrawers and making lodgements.

Worked with Johnson Brothers the Prestige Division for Shiseido Cosmetics Brown Thomas CorkDelivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints. Design and implementedcustomer satisfaction metrics. Stocked and restocked inventory when shipmentswere received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according topayroll policies. Fulfilled customer shipping needs using CRM system. Maintaineddaily record of all transactions. Wrote order supply requests to replenishmerchandise. Trained staff to deliver outstanding customer service. Addressedand corrected sales staff communication issues in a tactful and effectivemanner. Worked closely with the district manager to formulate and build thestore brand.