Mary Jo Crowder Email & Phone Number

Quality driven Senior Order Management professional with expertise in order entry, contract review, document archiving and customer satisfaction. I have strong communication, organizational, reasoning, problem solving & multi-tasking skills which helps processing orders in timely a manner to ensure shipment, implementation and revenue recognition as quickly as possible while maintaining SOX compliance.In my last position, I was Senior Customer Operations Representative. I participated on multiple ERP internal testing teams gaining expertise in Oracle, Siebel and Salesforce.com databases. A couple of my accomplishments from these testing teams, was to successfully transition the North America & South America Resellers onto Siebel Reseller quoting tool which decreased manually processing over 2000 orders per year and then helping the Channel team transition the North American Resellers onto SalesForce.com quoting tool.Specialties: Order Management, Oracle, Siebel, SalesForce.com, Citrix, Sarbanes-Oxley (SOX) compliance, Customer Service, Customer Satisfaction, Detail Oriented, Interpersonal, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Word, Nuance eCopy PaperWorks, OpenText, Multi-tasking, Organizing, Prioritizing, Problem Solving, Reporting, Training, Testing, Verbal, and Written Communication

Listed skills include Enterprise Software, Salesforce.Com, Account Management, Oracle, and 46 others.