Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.As Director of operations for the Toronto office, my role is to oversee delivery of operational services to ensure that they exceed industry standards.

• Day-to-day Administration support to Department Managers ensuring confidentiality of sensitive matters• Responsible for delivery of all administrative / support services to the departments• Supervise Insurance Assistants and ensure administrative needs of department staff are met in a timely, efficient and proactive manner.• Act as go-to person for departmental issues and concerns.• Responsible for ensuring efficient telephone and voicemail use by all colleagues.• Coordinate employee training seminars (computer systems, and industry courses) as well as ensure attendance of colleagues at various company events / seminars.• Manage department vacation and absenteeism reports. • Maintain clients and prospects in Account Management System (AMS).• Update and maintain prospect activity report for client managers (PAR — reports).• Print and distribute client income summaries to Client Executives.• Print accounts receivable and bad debt lists to brokers on a weekly basis.• Assist Manager with payment requisition process.• Prepare monthly month end budget reports — i.e. Accruals / Variance & Loss Business Reports.• Print and distribute monthly Renewal Reports for Client Executives.• Coordinate and process Yearly department budget (September).• Maintain Account listings and allocations by Client Executive.• Attend and participate in monthly Unit Administration Meetings.• Conduct periodical Insurance Assistants meetings to communicate corporate directives and ensure compliance with all standards.• Coordinate all department mailings and company functions — i.e. Client Christmas Cards, Client Reception, Viewpoint, RIMS, and CRIMS.• Ensure all new employees are properly set up prior to start date and properly oriented with Marsh procedures. (Onboarding)• Assist Manager with Expense Reports.• Participate in all user acceptance testing (UAT), as a business user • Assist with other department duties, projects and assignments as required.

 Entered all incoming donations on database and printed all taxable receipts for donors Mailed out all incoming requests Updated database with new donor information Answered incoming calls

 Answered incoming calls Received all RFP bids – stamped and document as per LCBO professional protocol Mailed out all invitations and RFP packages for all RFP’s Daily administrative duties (mail, invoices, abeyances, copy typing)