Mary Joyce Camacho Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Responsible in the whole back-end process of E-Movers Group (HomeWork UAE, E-Movers Qatar and Al Tamam Furniture Movers) and CorporateConnections™ UAE- Reporting to the company Director

Dubai, United Arab Emirates

- Improving Service Provider Sales Conversion Rates & Response Time.- Scouting Service Providers as potential partners.- Point of contact on Majid Al Futtaim communities operations.- Point of contact on Mr Usta partners.- Manages Mr Usta Front end- Handle new customers.- Manage reviews/ratings/feedbacks from different partners- Conduct trainings to new service providers.- Manages day to day operations and daily reports- Focuses on customer experience and customer engagement.- Resolving disputes and complaints on both customers and service providers.- Reporting to the Director of Business Development & Ops

Dubai, United Arab Emirates

- Lead Sales Person on Partnerships - Dubizzle & Meraas (City Walk)- Manage accounts received through CRM system.- Answer calls, messages and emails from the customers.- Follow up calls to customers and service providers- Specialization in Moving, Cleaning & Maintenance Ops- Ensured 77% Conversion Rate in Lead Generation Business & 96% Conversion Rate in on-demand Jobs.- Resolving complaints and disputes.- Reports to Senior CRM from time to time.

Dubai, United Arab Emirates

- Answer customer enquiries both through phone and email. - Call clients/customers to verify if their car is sold or still available for listing. - Answer Facebook enquiries through comments and messages.- Send new updates to clients/customers via email. - Upload cars to Facebook and boost them.- Does Quality Control in Carmudi UAE. - Evaluate if the cars can be published in the website. - Call clients if their cars are rejected, state the reason of the rejection. - Provides update to the Director from time to time.

Dubai, United Arab Emirates

- Call restaurants to accept orders of the customers.- Process orders of customers and dispatch drivers.- Tell drivers delivery address of the customers and amount to be collected- Monitors deliveries to make sure orders will be delivered on time.- Update customers if there will be late in the deliveries.- Sends SMS and emails to customers via Zendesk for apology if orders were delivered late.- Train drivers on new restaurant locations.- Answers customer’s enquiries through phone calls.- Provides update to managers from time to time.

Robinsons Place, Lipa City, Batangas, Philippines

Duties and Responsibilities:- Call customers when they request to be called back for follow up.- Confirm if customers has further enquiries or other concern.- Provides extensive assistance and does outside the box customer service for the customer’s debts.- Assisting customers understand their bill statements.- Assisting customers to pay their debts and bill by providing payment plans and payment extensions.- Assisting company with their revenues by collecting customer’s debts.- Provide customers best options to avoid having bad credit rating to their names.- Give customers wide options to upgrade or change their plans.- Provides information on the products and services that the company has to offer.- Explain the benefits of each products and services that best suits the customer’s needs.- Assisting the team leader and other staff in all aspect of Office Administrative task and responsibilities.- Sorting, filing, scanning of all documents as required.- Taking ownership on every customer’s needs and always see problems through until they are fully resolved.- Creating advocate customers.

- Assisting customers to connect to the internet and walking them through the process of trouble shooting.