So excited to be converted to FTE - Working on SharePoint 2016 migration to SharePoint O365

Planned and migrated sites from SharePoint 2013 to O365 - both Communication sites and Team SiteRedesign of the sites to Modern sites and pagesWorked with the content owners to ensure the correct content was on each siteCreated an intake solution using Forms, Flow, SharePoint List

Was brought in to assist with testing SharePoint Solutions on Windows 10 as part of the upgrade to Windows 10 and Office 365.I was also tasked with doing inventory of the over 500 sites and site collections that the company had as well as all the pre-work to migrate to SharePoint O365. Performed inventory of the sites using ShareGate tools, determined which sites were still in use, which sites were no longer need and overall cleanup of the current environment.

• Provide all aspects of support for both 2010 and O365 SharePoint Environments– mange Service Desk request, document issues. All Administration of the SharePoint environment – Farm, site level, permissions, creating list, libraries, sites, pages, web parts• Reporting on usage, creating dashboards, metrics• Successful Migration from SharePoint 2010 to Office 365 SharePoint• SharePoint Solutions delivery manager –  Work with end users, decision makers, infrastructure support, and application developers to improve production applications. Facilitate requirements gathering meetings, and help drive custom application development Create Business Requirements, Tech Specs, users guides, QRGs as well webpages for all SharePoint requests Manage Project team – Developer and QA contractors – manage schedules, expectations, weekly team meetings and end of project review.

• • Document business process workflows, analyze issues and identify options for solutions, document functional and system requirements, system specifications and configure SharePoint sites to support multiple practices' business goals and objectives.• All aspects of product development –  Work with end users, decision makers, infrastructure support, and application developers to improve production applications. Facilitate requirements gathering meetings, and help drive custom application development Work with Dev to create Tech Specs Work with QA to create and implement test plans via TSF Create Quick reference guides training documents and videos using Camtasia, and create release plans for the customer• Manage and triage tickets for SharePoint issues.• Manage special projects as needed including redesign of Technical Resource center using 3rd party web parts, SharePoint designer and workflows.

• Provide all aspects of support for both the 2007 and 2010 SharePoint Environments – mange Service Desk request, document issues• All Administration of the SharePoint environment – Farm, site level, permissions, creating list, libraries, sites, webparts• Form Design – create multi-view electronic forms with InfoPath to meet the needs to the business owners, design forms, pull in K2 Smart Objects,• Create automated workflows with SharePoint as well as K2 Black Pearl to automate the routing and approval of the forms to move to automated business model• Meet with key business owners to review their document management needs, SharePoint needs and then create project plans on how to meet those needs

Office 2010 Consultant/Trainer• SME for Office 2010 upgrade• Develop FAQ and how-to documents as well as several processes and procedures for creating documentation and training• Developed on-line training using Adobe Captivate• Problem management as well as documenting issues and created known problems record

Taught 2-day 2007 and 3-day 2010 SharePoint Adminstrator classes to IT professionals. Classes included both Instructor lead as well as distance learning via Microsoft Lync and Go To my PC.

Managed the TLG Anywhere Live Project - developed project plans, worked with Partners to establish relationships and process to integrate enrollment procedures.Developed process, procedures, SharePoint Site, InfoPath forms - to both support the project as well as the end product.Career Student Advisor - worked with Career Students on exam prep, study skills as well as created and presented a Workshop on Technical Interviewing skills.Created and taught a 1 ½ day Windows 7 boot camp.

Owned the Premier Relationship for my assigned 12 to 14 Enterprise/Corporate customers including assessing IT needs and recommending solutions.Managed customers technical support requests and ensured timely resolution of customer issues by getting them the correct resource and managing the issues until closure. Escalated all SEV A server down issues and in 87% of the cases was able to ensure a less than 4 hour downtimeActed as technical resource to assigned corporate accounts, requiring conversational level technical expertise across all Microsoft products.97% renewal rate on contracts by using the knowledge and relationship I developed with the customer to ensure the right size contract for the customer.Successfully teamed with the Sales team to ensure that opportunities were identify for further deployment of Microsoft solutions.Developed and maintained a Service Delivery Plan that included IT projects, Company and IT Goals, software and hardware deployment as well as conditions of satisfaction. Maintained an overall high level of customer satisfaction.Mentor for new TAMs coming on board as well as peer mentored on various topics including: Getting the Most out of Service Delivery Plans, Understanding IT Operations and Microsoft Operations Framework.Shared best practices with team members to contribute to the quality and efficiency of customer support. Established effective working relationships with Product Groups by working through appropriate escalation channels. Established strong relationships with Microsoft Field Sales, MCS and other internal resources and pulling them into the accounts as needed.

Created and implemented the Partner Readiness Site to allow early access customers early access to technical information. Wrote and published several case studies highlighting successful implementations at customer sites. Traveled to Europe and Eastern US to participate in Technical Briefings to present and showcase Microsoft Technologies as well as Best Practices around technologies such as Commerce, Data Warehousing and Knowledge Management. ARIS/SQLSOFT

Taught the full suite of the Microsoft Windows NT curriculum.Functioned as the Technical Product Lead on Microsoft Exchange for the ARIS Education Division, staying abreast of the newest features and upgrades.Consistently received top ratings from classroom evaluations and was one of the top requested MS Mail and Exchange Trainers.2nd person to be certified as an SNA trainer and taught Train the Trainer classes to get other trainers prepared to teach the course.One of 2 trainers outside of Microsoft certified to teach the internal Exchange for Product Support course for both PSS and other trainers.

EducationTrain Product Support Engineers, Technical Account Managers and Premier Customers on the Product Support Version of Microsoft Mail. Taught the Microsoft Education Services version of Mail and SNA to customers.Courseware development including editing, maintaining and testing of labs.Certified as a Train the Trainer for MSMail.Provided product support of Mail to inside support personnel as well as on site consulting which included large implementations of Microsoft Mail.

Premier Support - Microsoft MailPhone support for MS Mail and Schedule+ for Premier customers, troubleshooting problems both Macintosh and PC based.Created Knowledge Base articles about known problems and resolutions.Test and write Applications Notes for Quick Fix Engineering (QFE) fixes.Liaison for the PC Client for AppleTalk networks which entailed assisting other Engineers in escalation of problems; testing and attempting to duplicate customer's problems as well as escalation point for Remote Mail products.Mentored other support engineers as well as created and presented Technical presentations on various topics including remote mail and modem connectivity for training as well as industry events.Lead for the Macintosh beta project which entailed troubleshooting, writing articles on problems and resolutions, as well as designing course material and then training Technicians on the new product.