- Oversight of staff and staff switches- Handles schedule making, payroll, inventory, employee hiring/interviews, staff meetings etc. - Handles situations and is on call at all times of the day

- Oversee night staff with tasks including calculating financial earnings, ensuring store security, and oversight of staff as they follow store closing protocol- Provide exceptional customer service through quality communication and cooperation, skilled salesmanship, and rectifying difficult customer problems

- Greeted customers and answers phone calls to assist new clients - Created an organizational system to promote efficiency throughout the office; reorganized 500+ files- Assisting with 10 new customer inquiries per day through phone and email communication and input contact information into database