Mary Kate Fish Email & Phone Number

Navarre, Fl, Us

Washington, District Of Columbia, Us

Washington, District Of Columbia, Us

Wake Forest, Nc, Us

Onboarding:- Assist with onboarding of new clients at the behest of account lead (not to be client facing) - gathering information- Donation page set up and maintenance (audits of pages to ensure everything is set up correctly)Imports - This can take some time due to preparing the data, completing the 2 imports needed for each data set and then confirming data has been correctly uploaded. - vCard & Social Media Assets- Welcome Series - work to create welcome series contentContent:- Content creation- Assist with creating content calendar for SMS- Load and schedule approved content into the system- Suggest/Complete segmentation & A/B testing on messagesDonation Platform Support (WinRed/Anedot) - Happy to learn other platforms also:- Creation/Updating of pages for SMS messages- Assist with account audits to ensure ongoing compliance with carriersData Review:- Review ROI on messages- Review Message replies- Monthly subscriber review for unsubscriber rates- Monthly subscriber donor upload to ensure no one was missed and all information is gatheredTroubleshooting:- Can take lead to work with platform support on any portal or billing issues

Wake Forest, Nc, Us

Working with companies to complete projects on cell towers to include maintenance, repair, construction, and disaster recovery.

Raleigh, North Carolina, Us

Responsibilities include onboarding new customers and ongoing support of client lifecycle. • Own and maintain strong communications/relationship with clients.• Participate in key elements of client strategy and campaign planning.• Advise on best practices to achieve optimal results.• Ensure achievement of desired results that drive customer retention & growth.• Work with customers on product usage and campaign strategy knowledge.• Work as a liaison between clients and Tatango’s internal teams, including troubleshooting.• Provide input/recommendations on product enhancements and differentiation.

Raleigh, North Carolina, Us

Primary client contact helping ensure client satisfaction and retention. Play a pivotal role in ensuring continued success and growth by interacting with the entire organization from assisting with new client acquisition to working with the technology team and engineers to maintain the highest levels of customer satisfaction and response times.- Manage and maintain assigned accounts including hardware and software quotes, responding to any questions or concerns within 24 hours, up sell clients for additional upgraded or new services.- Schedule account reviews with large revenue clients.- Maintain up to date information in the CRM system.- Represent the company at trade shows, events and affiliate meetings to promote the company.- Meet or exceed metrics including client satisfaction, account retention, contract renewals.- Build/maintain relationships with the partners.

Raleigh, North Carolina, Us

Primary client contact helping ensure project completion. Play a pivotal role in ensuring that all project timelines are hit on time and that client satisfaction is met.- Manage all projects for company.- Assist engineers with Statement of Work quotes.- Back up and assist sales team on an as needed basis.- Maintain up to date information in the CRM system.- Create and implement automation processes in CRM system.- Meet or exceed metrics including client satisfaction and project completion.- Build/maintain relationships with the carriers.

Raleigh, North Carolina, Us

Primary client contact helping ensure client satisfaction and retention. Play a pivotal role in ensuring continued success and growth by interacting with the entire organization from assisting with new client acquisition to working with the technology team and engineers to maintain the highest levels of customer satisfaction and response times.- Manage and maintain assigned accounts including hardware and software quotes, responding to any questions or concerns within 24 hours, up sell clients for additional upgraded or new services.- Assist the Business Development team with new client acquisition.- Maintain up to date information in the CRM system.- Assist with lead generation and referrals for sales team.- Represent the company at trade shows, events and affiliate meetings to promote the company.- Meet or exceed metrics including client satisfaction, account retention, contract renewals.- Build/maintain relationships with the partners.

Raleigh, Nc, Us

Raleigh, Nc, Us

To help cultivate, secure, and lead a core of qualified, reliable volunteers in support of accomplishing our organizational goals. - Inspire the spirit of volunteerism and actively recruit enthusiastic and skilled volunteers.- Manage communications with volunteers, including: recruitment, application, placement, feedback and evaluation.- Cultivate Internal support for volunteer program and determine team needs by leading the planning process. - Represent Marbles and expand our volunteer base through community opportunities like career fairs and corporate volunteerism programs.- Expand and enhance volunteerism at Marbles by focusing recruitment on new targeted audiences and strategic planning.

Raleigh, Nc, Us

Responsible for the life cycle management of the customer base with primary focus being on creating and maintaining relationships with the customers. • Developing a customer relationship support structure that will allow the ability to proactively engage our customers on a regular basis regarding key metrics of our service offering, identifying customer issues that may not present themselves organically, advocating for our customers internally. • Conducting regular client review meetings with customers to discuss customer experience and review metrics of the service such as usage, average rate, carrier selection, traffic patterns, and customer issues that are preventing them from producing additional traffic.

Durham, Nc, Us

Manage and document changes to project scope that have an impact on SciQuest's resource and/or time commitments.•Establish and manage relationships with client to sustain a strong business relationship leading to high client satisfaction, retention of existing business and development of new business. •Facilitate solution and process workshops to identify client business objectives, define project goals and provide a plan for maximizing the value of the solution. •Lead client and project team members to define and document client business requirements, assess the need for, and recommend process enhancements, and document software and integrations specifications for configuring the solution. •Develop and maintain iteration plans and supporting documentation which track progress against project deliverables, tasks, and activities. •Manage the solution configuration, deployment and software issue resolution to ensure a timely solution acceptance. •Proactively identify and mitigate or resolve project risks and issues. •Team effectively with other parts of the SciQuest organization to address and resolve client issues. •Manage communication of appropriate project information to clients and within SciQuest. •Ensure a successful client transition from Implementation to Support. •Develop and maintain proficiency in the company's software solutions, solution methodologies, and core technologies

Managed staff of 8 while supporting over 7000 customer locations for Fire Protection and Prevention. Led corporate wide quality improvement initiatives. • Implemented a damage/property loss claim policy and form to track customer damages.• Researched and implemented a CRM tool to help track contact information and activity management for the team.• Researched and implemented a process tool for the whole company to use.

Raleigh, Nc, Us

Managed staff of 3 while supporting 30 sales staff, 50 partners and 5000 customers. Led corporate wide quality improvement initiatives. Served as liaison between sales and operations assisting with escalations and expedites. • Implemented a system clean up within Salesforce to increase efficiency within the sales team by arranging/adding data fields that flow with the customer lead qualification process.• Reduced monthly commissions by $20K by eliminating over 300 partners and keeping the top performing 50 partners.• Planned and managed an event booth and budget at the Channel Partner show in Boston and Vegas to include hotel and flight arrangements.• Coordinated meetings and events for up to 30 local and remote attendees, organized all logistics, selected an internal or external site, confirmed facility arrangements, managed food distribution, facilitated participant coordination and prepared materials.

Raleigh, Nc, Us

Managed a staff of 12 customer care specialists working within a 24x7 call center. Maintained an annual budget of over $500k. Managed all employee relations to include personnel actions, performance plans and goal planning. Operations Manager for Installations, Order Entry, and Channel Partner Team (CDW) before teams were transitioned to permanent managers.• Created and implemented all new processes and procedures while maintaining the Customer Care Standard Operating Procedures manual. • Hired, trained, coached, supervised and evaluated customer support staff.• Worked with "At Risk" customers in ensuring full resolution of support or billing issues to eliminate churn.• Salesforce liaison for service issues, improvements, upgrades and any additional systems needs for Operations

- Organized and scheduled vendors for promotions in the establishment- Ordered and assisted with deliveries of all beverage and supply vendors- Assisted with scheduling of all establishment staff- Scheduled and conducted staff meetings- Completed all hiring task including disciplinary actions - Bartender on main bars during busy times- Traveled to several locations out of state to assist with all openings of new bars